Hi There! I'm new here although I've been lurking for a while. Great info here! So my phone has been super slow, lagging, kicking me out of the internet, no calls when people say they call etc. I talked to Verizon and they want me to do a hard reset. Is this necessary?? It scares me to possibly lose all my stuff. So if I need to do this then what do I need to make sure is backed up?? Would love some help with this b/c my phone is really starting to frustrate me. My husband was in the store yesterday, sent me a txt and when he got back in the car asked me why I didn't respond. By the time I got his text, wrote back and it finally sent he was back in the car! So yeah lagging is such a great thing!!! Thanks!!!