Help New Hotmail Password Nor Accepted

[devonrexcatz]

Hi...My Hotmail account was hacked into so the Hotmail mob required I re-open the account with a new password. This works fine on my PC but my phone won't accept it. Says "Error: Authentication failed. Please verify username and password". I have been trying for 2 days now. It was suggested somewhere to clear the Mail data and start again but the 'clear data' button is inoperable (shaded out). I have tried to use the manual setup and also tried 'm.hotmail.com' as the server address as opposed to 'hotmail.com'. I presume my username is the info before the @ of the email address so I have entered this correctly...so, I am stumped!!! Does anyone have the answer to this problem?? Thanks. Belinda

 

[dragon84]

Hi Belinda,

Not too sure if you found the solution for your problem yet but here are the Hotmail settings

Incoming POP3 Mail ServerSetting :
User Name : user@hotmail.com
Password : your email password
Incoming Mail Server : pop3.live.com
Mail Box Name : Hotmail POP3
Mail Box Type : POP3
Security (Port) : SSL
Port : 995

Outgoing POP3 Mail Server Setting :
Always use authentication
Email Address : user@hotmail.com
User Name : user@hotmail.com
Password : your email password
Outgoing Mail Server : smtp.live.com
Security (Port) : TLS
Port : 587

 

[devonrexcatz]

Hi dragon84...thanks for that and sorry for the delayed response; I have put in all the correct incoming info...the outgoing cannot be accessed. I realised I had an Outlook account linked to Hotmail so I changed the password to correspond with the new Hotmail password and still I cannot get it to work on my phone...this is totally baffling and still not resolved. Any other suggestions? Thanks. Belinda

 

[devonrexcatz]

Just thought I would let everyone know who has this issue, that the problem is solved by simply changing your password so it is shorter in length; this is because mobile phones have character limits. It must be a minimum of 6 characters but not too lengthy.