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New Hotmail Password Nor Accepted

Discussion in 'Android Devices' started by devonrexcatz, Dec 31, 2011.

  1. devonrexcatz

    devonrexcatz Lurker
    Thread Starter

    Hi...My Hotmail account was hacked into so the Hotmail mob required I re-open the account with a new password. This works fine on my PC but my phone won't accept it. Says "Error: Authentication failed. Please verify username and password". I have been trying for 2 days now. It was suggested somewhere to clear the Mail data and start again but the 'clear data' button is inoperable (shaded out). I have tried to use the manual setup and also tried 'm.hotmail.com' as the server address as opposed to 'hotmail.com'. I presume my username is the info before the @ of the email address so I have entered this correctly...so, I am stumped!!! Does anyone have the answer to this problem?? Thanks. Belinda
     



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  2. dragon84

    dragon84 Newbie

    Hi Belinda,

    Not too sure if you found the solution for your problem yet but here are the Hotmail settings

    Incoming POP3 Mail ServerSetting :
    User Name : user@hotmail.com
    Password : your email password
    Incoming Mail Server : pop3.live.com
    Mail Box Name : Hotmail POP3
    Mail Box Type : POP3
    Security (Port) : SSL
    Port : 995

    Outgoing POP3 Mail Server Setting :
    Always use authentication
    Email Address : user@hotmail.com
    User Name : user@hotmail.com
    Password : your email password
    Outgoing Mail Server : smtp.live.com
    Security (Port) : TLS
    Port : 587
     
  3. devonrexcatz

    devonrexcatz Lurker
    Thread Starter

    Hi dragon84...thanks for that and sorry for the delayed response; I have put in all the correct incoming info...the outgoing cannot be accessed. I realised I had an Outlook account linked to Hotmail so I changed the password to correspond with the new Hotmail password and still I cannot get it to work on my phone...this is totally baffling and still not resolved. Any other suggestions? Thanks. Belinda :)
     
  4. devonrexcatz

    devonrexcatz Lurker
    Thread Starter

    Just thought I would let everyone know who has this issue, that the problem is solved by simply changing your password so it is shorter in length; this is because mobile phones have character limits. It must be a minimum of 6 characters but not too lengthy.
     

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