1. Download our Official Android App: Forums for Android!

Support New Hotmail Password Nor Accepted

Discussion in 'Android Devices' started by devonrexcatz, Dec 31, 2011.

  1. devonrexcatz

    devonrexcatz Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    4
    Joined:
    Dec 31, 2011

    Dec 31, 2011
    4
    0
    5
    Hi...My Hotmail account was hacked into so the Hotmail mob required I re-open the account with a new password. This works fine on my PC but my phone won't accept it. Says "Error: Authentication failed. Please verify username and password". I have been trying for 2 days now. It was suggested somewhere to clear the Mail data and start again but the 'clear data' button is inoperable (shaded out). I have tried to use the manual setup and also tried 'm.hotmail.com' as the server address as opposed to 'hotmail.com'. I presume my username is the info before the @ of the email address so I have entered this correctly...so, I am stumped!!! Does anyone have the answer to this problem?? Thanks. Belinda
     

    Advertisement

  2. dragon84

    dragon84 Newbie
    Rank:
    None
    Points:
    36
    Posts:
    29
    Joined:
    Feb 24, 2011

    Feb 24, 2011
    29
    3
    36
    Hi Belinda,

    Not too sure if you found the solution for your problem yet but here are the Hotmail settings

    Incoming POP3 Mail ServerSetting :
    User Name : user@hotmail.com
    Password : your email password
    Incoming Mail Server : pop3.live.com
    Mail Box Name : Hotmail POP3
    Mail Box Type : POP3
    Security (Port) : SSL
    Port : 995

    Outgoing POP3 Mail Server Setting :
    Always use authentication
    Email Address : user@hotmail.com
    User Name : user@hotmail.com
    Password : your email password
    Outgoing Mail Server : smtp.live.com
    Security (Port) : TLS
    Port : 587
     
  3. devonrexcatz

    devonrexcatz Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    4
    Joined:
    Dec 31, 2011

    Dec 31, 2011
    4
    0
    5
    Hi dragon84...thanks for that and sorry for the delayed response; I have put in all the correct incoming info...the outgoing cannot be accessed. I realised I had an Outlook account linked to Hotmail so I changed the password to correspond with the new Hotmail password and still I cannot get it to work on my phone...this is totally baffling and still not resolved. Any other suggestions? Thanks. Belinda :)
     
  4. devonrexcatz

    devonrexcatz Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    4
    Joined:
    Dec 31, 2011

    Dec 31, 2011
    4
    0
    5
    Just thought I would let everyone know who has this issue, that the problem is solved by simply changing your password so it is shorter in length; this is because mobile phones have character limits. It must be a minimum of 6 characters but not too lengthy.
     

Share This Page

Loading...