New name, same old crap

[Chappie]

I upgraded my htc with the one xl and had problems with it after a month I took it into EE shop and they sent it away. After I showed the guy in the shop what was happening he sent it back for repair. I've just got a phone call to say its back at the shop. I use the word back and not repaired as I have logged into the repair check site and it is saying no fault found? So I guess they have done nothing to it apart from do a factory reset which I have already done and told them that. I will go in and pick up the phone and probably end up back there again next week with the same problem. Exactly the same as when I was with t-mobile and I found the fault myself this being a fault sim card.

Fixing a phone does not consist of a factory reset and then sending it back to the customer?

 

[lunatic59]

What were the problems? Usually what will happen is when the device is returned, it will be reflashed (not just reset) and then run through a set of diagnostics. If there was a specific problem that can be tested, then they do that as well. If nothing shows up, they consider it "fixed".

If it's a marginal component that gets flaky when hot or under stress, it might no show up initially. If it happens again you have to be firm about wanting a replacement, which will most likely be a refurb and not a new phone.

 

[Chappie]

I kept loosing its wifi connection and when you went into settings it crashed giving an error message, I cant remember what it said now but I showed the guy in the shop and it did the same so it could be replicated. Anyway I will go in and pick it up and try it, if it does it again I will take it back.

Thanks for your reply.