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New phone wont connect to service?

Discussion in 'Android Help' started by TAYLORTAYLOR, Feb 7, 2014.

  1. TAYLORTAYLOR

    TAYLORTAYLOR Guest
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    Hello, I ordered a new phone from a online Chinese wholesale store (What, I'm frugal)
    The model is E615 Quad Band 2G: GSM 850/900/1800/1900MHz - Dual SIM
    It's oddly similar to the LG Optimus, Might be an android knock off, who knows.

    Anyways, Down to the situation, I inserted my Telus SIM card and the phone will still not connect to service. I entered the Telus APN in the Network settings, I tried both ports, I factory reset it, That's pretty much everything I could think of. If you have any ideas please let me know. It's an "Unlocked phone"
     

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  2. girolez

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    Hi and welcome

    I found the information below on XDA forums

    Telus and Bell Canada are not GSM because that refers to 2G which is a legacy network they do not have. They are 3G which all the 2G providers such as AT&T have upgraded to. Their CDMA network is still there running in parallel for now.

    They use the exact same 3G system and frequencies as AT&T. So any AT&T 3G phone will also work on Bell or Telus. They do not have the legacy network so 2G phones will not work. Only 3G phones.

    To put it another more technical way:

    They support 3G UMTS/HSPA 850MHz and/or 1900MHz

    They do NOT support 2G GSM/EDGE on any frequency

    It looks like the phone you have being 2g, will never work on Telus :(

    Roger
     
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  3. TAYLORTAYLOR

    TAYLORTAYLOR Lurker
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    Damn, Well thanks for all the information this has been 100% helpful. What networks will work with the phone then?
     
  4. girolez

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