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New to Hero Please help.

Discussion in 'Android Devices' started by raiderfost, Jun 9, 2010.

  1. raiderfost

    raiderfost Member
    Thread Starter
    15

    Jun 9, 2010
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    I just got my hero through sprint. How do i know if i have the latest updates? Also when using contacts phone is very slow and nonresponsive, sometimes taking up to 30 seconds to dial numbers. Any ideas? Your help is appreciated.
     

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  2. Kataclysmic

    Kataclysmic Well-Known Member
    15

    May 31, 2010
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    15
    Iowa
    First, do the updates.

    Go to Menu > Settings > About phone > System updates


    Running those will most likely cure your dialer lag problem. There is an OTA update that seems to fixed most peoples problems with the dialer lag.
     
  3. raiderfost

    raiderfost Member
    Thread Starter
    15

    Jun 9, 2010
    18
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    15
    Ive already done that with no change.
     
  4. Kataclysmic

    Kataclysmic Well-Known Member
    15

    May 31, 2010
    75
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    15
    Iowa
    I wouldn't know what else to do besides calling Sprint then.
     
  5. LBPHeretic

    LBPHeretic Well-Known Member
    213

    May 29, 2010
    2,368
    507
    213
    Senior Software Engineer
    Wilmington, Delaware
    You can press Menu, then go into Settings, and then About Phone. The firmware version should say 2.1 if you just got a new Sprint HTC Hero. Let us know if it says Android 1.5. If it does we can direct you to the correct website to get the necessary files to perform the update to Android 2.1 or you can take it back to the Sprint store and have them do it for you.

    The slow dialer probably means you ARE on Android 2.1 as that has been a general side effect for that firmware version. You should check for the OTA (Over The Air) update that is mentioned here: http://androidforums.com/sprint-htc-hero/91019-system-update-2-27-651-6-3-17mb-fota-available.html . Let us know if you need any further assistance.
     
  6. glen4cindy

    glen4cindy Well-Known Member
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    May 22, 2010
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    Didn't do a thing to fix my dialer lag, nor did it do anything to fix the lag that alot of other users lag that I have read about on here.

    I think that even AFTER the update, ALOT of users are still experiencing significant lag with the dialer.

    Just sayin.
     
  7. LBPHeretic

    LBPHeretic Well-Known Member
    213

    May 29, 2010
    2,368
    507
    213
    Senior Software Engineer
    Wilmington, Delaware
  8. deedub

    deedub Well-Known Member
    38

    May 18, 2010
    150
    20
    38
    Northern Virginia
    Assuming you have Sprint 2.1 already on the phone, to get the OTA update you need to go to:

    Go to Menu > Settings > About phone > System updates > HTC UPDATES
     
  9. raiderfost

    raiderfost Member
    Thread Starter
    15

    Jun 9, 2010
    18
    0
    15
    Running firmware 2.1 update1 and software 2.27.651.6 Slow issues are very annoying!
     
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