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Support New User - Can't Send Email

Discussion in 'Android Devices' started by ianb11, Aug 29, 2010.

  1. ianb11

    ianb11 Well-Known Member
    Thread Starter
    63

    Aug 29, 2010
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    I have 2 email a\c's Tesco & Wanadoo (Orange).

    I can receive fine but I can't send, keep getting server errors on both a\c's all the time.

    For the outgoing settings do I use the Tesco & Wanadoo (i.e smtp.tesco.net) or do I use my mobile network provider settings?

    It's driving me up the wall :mad:
     

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  2. SUroot

    SUroot Well-Known Member
    1,123

    May 25, 2010
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    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    You'd have to use the email accounts' smtp's (smpt.tesco.net for example)

    Think of it like Microsoft outlook. It needs send and receive settings from the email provider so it can send through your email account... It doesn't matter if your broadband is virgin or talktalk
     
  3. ianb11

    ianb11 Well-Known Member
    Thread Starter
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    Aug 29, 2010
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    I've keyed in the outgoing smtp server settings from the Tesco & Orange websites but still no joy :(
     
  4. aminaked

    aminaked Well-Known Member
    38

    Try smtp port 587 because sometimes port 25 is blocked to combat spam..
     
  5. ianb11

    ianb11 Well-Known Member
    Thread Starter
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    Aug 29, 2010
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    Still doesn't work :(
     
  6. aminaked

    aminaked Well-Known Member
    38

    I'd try the k9 email client because the stock one is buggy. Another way is to have gmail check your account, which you can set up thru gmail.com

    One other common thing is if your user name is a@b.com try leaving off the @b.com part
     
  7. ianb11

    ianb11 Well-Known Member
    Thread Starter
    63

    Aug 29, 2010
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    Downloaded K-9 & 1 address will send & receive fine but the other will still only receive even though the settings I'm keying in are the same as I put in the mail program :thinking:
     
  8. aminaked

    aminaked Well-Known Member
    38

    Do I understand correctly that both accounts are with the same service provider? If so, that's very strange!
     
  9. ianb11

    ianb11 Well-Known Member
    Thread Starter
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    Aug 29, 2010
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    No they are with 2 different providers but are both POP3 a\c's.

    I've keyed in the settings off the ISP's website & it still doesn't send. :thinking:
     
  10. aminaked

    aminaked Well-Known Member
    38

    Ideas:
    -the problem may be that you are connecting via your cell phone company. Some mail providers block connections from outside networks to combat spam. It should work through wifi if your home internet provider is the email provider
    -try it with and without authentication
    -set up gmail to check your other account via gmail.com settings > accounts
     
  11. mja28854

    mja28854 New Member
    5

    Oct 24, 2013
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    5
    Male
    Solution Architect
    uk
    I had the same problem. My cell provider is O2 but my internet is on the wanadoo domain. The following settings worked for me on GPRS

    SMTP Server: smtp.orange.net
    Security type: None
    Port: 587
    Require sign in: Yes
    User name: myname@mysubdomain.wanadoo.co.uk
    Password: mymailserverpassword
     
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