newbie help needed error message

[stevo1968]

Hi all - Young son just got his first tablet comp today - a galaxy 10.1.

all set up and have managed to download and register trend, but when downloading game apps, and starting to play keeps getting error message that says the following -

the application (xxxxx) has stopped unexpectedly, please try again.

then offers to force close or report.

Has happened on all game apps we have tried to download.

Please help with solution, i am sure we must have a setting wrong somewhere.

Thanks

 

[kevindroid]

i dont own that device. however there are some compatibility issus that may be the problem also you can try a reset to restore your settings

 

[stevo1968]

compatibility issues with what ? the apps and system ?

and if i reset will i literally have to start over again ?

Thanks for help

 

[thecoach1999]

Hi all - Young son just got his first tablet comp today - a galaxy 10.1.

all set up and have managed to download and register trend, but when downloading game apps, and starting to play keeps getting error message that says the following -

the application (xxxxx) has stopped unexpectedly, please try again.

then offers to force close or report.

Has happened on all game apps we have tried to download.

Please help with solution, i am sure we must have a setting wrong somewhere.

Thanks

Have you done a reboot?

 

[stevo1968]

Not as yet - will look at doing that this morning

 

[stevo1968]

Have rebooted this morning, but no difference - am now trying to go through all firmware and software updates