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General Newbie & times almost up -- do I return it

Discussion in 'Android Devices' started by Cinsue, May 26, 2010.

  1. Cinsue

    Cinsue Active Member
    Thread Starter
    36

    Mar 17, 2010
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    clerical
    Illinois
    OK everyone, please don't blast me for asking this.

    This is my first smartphone and I love everything it can do. I'm coming from the LG Dare that I've had no trouble with; except it needs a new battery.

    My problem with the DI is MAYBE fixed, but I would like your opinions.

    Right after the update, the speaker seemed to stop working. I couldn't hear ringtones or music -- although I could hear people on a call. This went on for about a week. The Verizon rep did a factory reset and some other things that a tech told him to try with no luck. I didn't have my Dare with me at the time to reactivate, so was planning on going back the next Sat to return the phone. Then the Friday before I was going to return the phone, it gave a half ring and started working again. It's "lost sound" one other time since then for about a day and I sometimes accidently hangup on people because my screen doesn't stay locked.

    So, if this was your phone, would you return it and wait for the next batch or keep it and keep your fingers crossed it keeps working for the next 2 years?
     

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  2. Ovy

    Ovy Well-Known Member
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    May 24, 2010
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    I would almost certainly do the lazy thing and not mind it. But in retrospect, it'll probably feel like you were better off waiting two weeks for a replacement instead of suffering for two years with a buggy phone.
     
  3. aw1974

    aw1974 Well-Known Member
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    Apr 28, 2010
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    Meeechigan
    If you're loving the phone, I would simply do an exchange and get one that works 100% of the time. No reason to compromise on a new phone that you paid for!
     
  4. zemerick

    zemerick Well-Known Member
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    Apr 8, 2010
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    I'd do a return. I can't stand something not working the way it supposed to. It would be a rough couple weeks or however long the backorder is atm, but in the end it'd be worth it IMHO. Also, I would imagine returns get their new phones sent out faster than new purchases.
     
  5. thejoker

    thejoker Active Member
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    May 14, 2010
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    Get it replaced.. It's a great phone. I came from a Dare as well, and the Incredible is better in every single way.
     
  6. iowabowtech

    iowabowtech root@android:/ #
    1,493

    May 2, 2010
    12,169
    8,667
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    Making the Establishment nervous
    Iowa|USA
    Replace it. I know they're not exactly falling off trees right now but you're rolling the dice with that handheld IMO.
     
  7. 1967ls2

    1967ls2 Well-Known Member
    43

    Apr 29, 2010
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    Replace the phone. It is covered under warranty. I don't see what the problem is...
     
  8. Cinsue

    Cinsue Active Member
    Thread Starter
    36

    Mar 17, 2010
    31
    1
    36
    clerical
    Illinois
    OK. I'll go with the expert opinions and replace the phone.

    Although I have to admit I've been wavering between keeping it and returning it just because I don't want to spend what will seem like most of my Saturday at Verizon Wireless. :rolleyes:

    But I'm sure I'll be happier in the end. Guess I'll have to buy the Dare a new battery while I'm there!

    Thanks everyone!
     
  9. contagous

    contagous Well-Known Member
    93

    May 21, 2010
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    Gfx Design / Network Engineer
    Seattle WA
    Good luck m8, let us know how it goes :)
     
  10. I'd definitely have them replace it with a new unit. The phone should not have any issues like that where it sometimes will work, and other times will not. That is unacceptable for a product you paid for. Have them get you a new one and see how that goes before jumping ship
     
  11. jj3699

    jj3699 Well-Known Member
    43

    Nov 22, 2009
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    +1 have them get you new DInc
     
  12. IncrediblyCool

    IncrediblyCool Well-Known Member
    18

    May 8, 2010
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    Get a new one and the warranty that covers EVERYTHING! better to pay 200$ over 2 years than 600$ if it is lost.
     
  13. rockstar323

    rockstar323 Well-Known Member
    43

    Nov 23, 2009
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    Quality Control Tech
    Call Verizon customer service 1-800-922-0204 enter your number and when prompted push option 4 then option 5. This will take you to a cs rep without having to go through the trouble of listening to the prompts. When they ask what they can do for you tell them you need to do a warranty replacement. Explain what is wrong with your phone and that you took it into a store and they did a hard reset and it still isnt working. This should take you about 10 min, as long as you dont get someone who is new or having a bad day. You are much better dealing with customer service reps than the sales reps at a store.
     
  14. jamor

    jamor Well-Known Member
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    Apr 13, 2010
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    Planet Earth
    I would get it exchanged personally.
     
  15. Cinsue

    Cinsue Active Member
    Thread Starter
    36

    Mar 17, 2010
    31
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    36
    clerical
    Illinois
    Just got the new phone. Came in the mail in a plain brown box with no battery. I'm activating it now. Keeping my fingers crossed this one works better than the last one.

    Thanks again everyone for convincing me to do this. It was pretty painless!
     
  16. zemerick

    zemerick Well-Known Member
    93

    Apr 8, 2010
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    93
    Just 2 days, nice. Hope it works out for ya!
     
  17. Cinsue

    Cinsue Active Member
    Thread Starter
    36

    Mar 17, 2010
    31
    1
    36
    clerical
    Illinois
    WTH?? :eek:

    Just checking my email and there's an email there from Verizon Wireless telling me how to set up my "Certified-Like New Replacement Device".

    Is this just something they automatically send out when a phone is replaced or is this really a used Incredible?
     
  18. DROIDdidME

    DROIDdidME Well-Known Member
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    May 11, 2010
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    I would be willing to bet that becuase of it coming in a brown box and with the speed it got to you in, that it's a refurb
     
  19. Cinsue

    Cinsue Active Member
    Thread Starter
    36

    Mar 17, 2010
    31
    1
    36
    clerical
    Illinois
    Well crap! As long as it works, right?

    Just hate to think I paid all that $$ for a used phone.
     
  20. cwa107

    cwa107 Well-Known Member
    36

    May 8, 2010
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    Network Admin
    Middletown, PA
    Since the DInc is this new, anything you're getting is probably just a returned phone that someone mistakenly ordered. They've probably just cleaned it up, tested and turned it back around. Maybe it's not factory fresh, but I also wouldn't worry about it having been repaired.
     
  21. contagous

    contagous Well-Known Member
    93

    May 21, 2010
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    Gfx Design / Network Engineer
    Seattle WA
    If you was within your 30 days, you should get new retail boxed version off the phone, After the 30 days, they are allowed to ship refurbs.

    So if you was in the 30 day trial period, I would ask for a retail phone, If it was me anyways.
     
  22. DevHead

    DevHead Well-Known Member
    38

    Mar 27, 2010
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    Return it.
     

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