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News on Samsung Transfrom official 2.2 update

Discussion in 'Android Devices' started by k9rosie, Feb 5, 2011.

  1. k9rosie

    k9rosie Newbie
    Thread Starter

    I sent samsung a very angry letter to their support team (i dunno LOL
     



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  2. [TheAndroid]

    [TheAndroid] Android Enthusiast

    Sprint came out with news awhile back that they sent to all their associates to tell all Transform, Zio, and Epic owners that Froyo will be coming in time, obviously we will be 2nd because the high end phones will always surpass the mid-range phones...
     
  3. k9rosie

    k9rosie Newbie
    Thread Starter

    When was this?

    i can haz link
     
  4. UUi

    UUi Lurker

    This chat is from Feb 1st 2011

    info: Please wait for a Samsung Agent to respond.
    info: You are now chatting with 'Nicholas'
    Nicholas: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    Chris: Hello
    Chris: I wanted to know when the update to Android 2.2 or2.3 will be available on the Transform.
    Nicholas: I understand that you want to know the information on the Android 2.2 update on your device. Am I correct?
    Chris: Yes
    Nicholas: Thank you for the confirmation.
    Nicholas: Unfortunately there is no update available at this time for your phone, nor is there an estimated date of one being released.
    Chris: Is one going to be released?
    Nicholas: Thank you for waiting. I'll be with you in just a moment.
    Nicholas: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
    Nicholas: I am sorry we do not have the information on the future releases.
    Nicholas: Should this become available, it will be posted on our website in the Samsung Download Center.
    Chris: I need to return these phones...doesn't sound like there is any support.
    Nicholas: I apologize for the inconvenience the delay in the release of android 2.2 might have caused to you.
    Chris: The 2.2 update was promised when the phone came out.
    Chris: Now it's not sure
    Nicholas: I do understand your concern.
    Nicholas: I am sorry for the inconvenience caused.
    Chris: Did something change?
    Chris: Did something change?
    Chris: This update was promised 6 months ago.
    Nicholas: I am sorry, there is no information on the release.
    Chris: Is it being worked on?
    Chris: Anything being done?
    Nicholas: I am sorry we do not have the information.
    Nicholas: I hope you would understand our limitations. We don't want to provide any wrong information.
    Nicholas: Once the update is available for your phone you will receive a message from the carrier to upgrade the Software.
    Chris: I hope you understand my reason for contacting you today.
    Nicholas: I do understand your concern.
    Chris: So are you saying one will be available?
    Nicholas: If the update is available you will definitely get the message from carrier to upgrade the phone.
    Chris: OK...What about the epic 4G...any update for that to 2.2?
    Nicholas: Unfortunately there is no update for Froyo on Epic.
    Nicholas: I am sorry I couldn
     
  5. [TheAndroid]

    [TheAndroid] Android Enthusiast

    All I heard was this. Haha
     
  6. roidraged

    roidraged Lurker

    This humors me
     
  7. shahhere

    shahhere Newbie

    Doesn't this cause rage; specifically ROID RAGE :).

    Shahhere
     
  8. [TheAndroid]

    [TheAndroid] Android Enthusiast

    Hardy har har. xD
     
  9. jrdsean

    jrdsean Lurker

    I talked to Sprint chat today, below is a copy of the conversation. They said Android 2.2 will be available on 2/28/11 for the samsung transform.

    1:37:07 PM : Connected to sprint.ehosts.net

    [​IMG] 1:37:07 PM : Session ID: 2294613

    1:37:07 PM : JORDAN: Initial Question/Comment: I wanted to know when Android 2.2 is going to be released for the Samsung Transform?

    [​IMG] 1:37:12 PM : You are next in queue...

    [​IMG] 1:37:17 PM : Please wait and the next available account specialist will be with you shortly.

    [​IMG] 1:37:37 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.

    [​IMG] 1:37:42 PM : Alex Ka has joined this session!

    [​IMG] 1:37:42 PM : Connected with Alex Ka. Your Reference Number for this chat session is 2294613.

    [​IMG] 1:37:42 PM : Thank you for contacting Sprint. My name is Alex Ka.

    1:37:47 PM : Alex Ka: I am happy to help you

    1:38:02 PM : Alex Ka: Please hold a moment while I check this for you

    1:38:05 PM : JORDAN: ok

    1:41:57 PM : Alex Ka: Thank you for waiting

    1:42:10 PM : Alex Ka: The Android 2.2 is going to be release on 02/28/2011.

    1:42:18 PM : Alex Ka: For Samsung Transform

    1:42:33 PM : JORDAN: Thank you for your help.

    1:42:42 PM : Alex Ka: You are welcome

    1:42:47 PM : Alex Ka: Is there anything else I can assist you with?

    1:43:12 PM : JORDAN: no, that is it. thanks again.
     
  10. Cooper271

    Cooper271 Android Enthusiast

    I attempted to chat with one of Sprint's customer service people today. Useless.

    3:03:55 PM : ​
    Thank you for contacting Sprint. My name is Evelyn B..
    3:04:34 PM : ​
    Austin C: Hi Evelyn. I was wondering if you could provide any information reguarding the Samsung Transform 2.2/Froyo update?

    3:05:15 PM : ​
    Evelyn B.: Currently there are no updates for it.

    3:05:37 PM : ​
    Austin C: Has there been any news on when there will be an update?

    3:05:55 PM : ​
    Evelyn B.: But you can check it sprint.com/downloads.

    3:06:20 PM : ​
    Evelyn B.: Whenever there will be any update you will be updated through Sprint.com

    3:06:57 PM : ​
    Austin C: So there's nothing you can tell me about when there will be an update?

    3:08:06 PM : ​
    Evelyn B.: I really apologize for the inconvenience. But we don't have exact date for it.

    3:08:16 PM : ​
    Austin C: Alright, thanks!
     
  11. [TheAndroid]

    [TheAndroid] Android Enthusiast

    ..Thats only 2 days from now that lady said it will be released... I find it hard to believe no one here got any word of it.
     

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