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Support Nexus 10 Screen Crashes

Discussion in 'Android Devices' started by jhearle, Nov 18, 2012.

  1. jhearle

    jhearle New Member
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    Nov 18, 2012
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    Hi everyone,

    I recently purchased a Nexus 10 (16GB) from the Google Play Store and have noticed that the screen crashes quite regularly. I haven't rooted it and all the apps I have were bought from the Play Store. The background applications keep running when the crash occurs so most of the time it flickers between working and a crash screen where there are vertical lines running down the screen. I sometimes find that if I change the angle that I'm holding the tablet I can move it between the normal view and the crashing screen.

    Has anyone else noticed this problem? Do you think it is a hardware or a software issue?
     

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  2. Atma

    Atma Well-Known Member
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    Hi jhearle :hello: and welcome to the forums.

    I would try a factory reset and see if that fixes it. If not, I'd be calling Google and getting a replacement.
     
  3. jhearle

    jhearle New Member
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    Nov 18, 2012
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    Thanks Atmazzz I'll give it a go!
     
  4. jhearle

    jhearle New Member
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    Nov 18, 2012
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    I did a factory reset last night but after half an hour the screen crashed again. Called up tech support and they are going to send me a new one! Thanks for your help
     
  5. Caveman419

    Caveman419 Well-Known Member
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    Feb 24, 2010
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    I don not get screen crashes, but I get a pixelated flash about 1/4 of the way up from the bottom every time I start the tablet up. Not thinking very much about it, should I be?
     
  6. Atma

    Atma Well-Known Member
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    I would say it is not normal. At least I haven't seen it. You might consider a replacement.
     
    Caveman419 likes this.
  7. idic

    idic Well-Known Member
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    Jan 8, 2012
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    I had that - then the tablet refused to load completely. Just hung on the flashing X.

    A factory reset fixed both problems...
     
    Caveman419 and Atma like this.
  8. Caveman419

    Caveman419 Well-Known Member
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    I have flashed back to stock after unlocking the bootloader and not being able to boot into anything other than bootloader mode. It continues to do it.

    I will probably watch it for a little while (I know that I will be flashing other ROMs) and if it does not change I will call Google and see if I can get it replaced. I might even see if they will upgrade it to a 32GB (for the difference or not if they feel generous)
     
  9. wearethestorm

    wearethestorm Well-Known Member
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    Oct 25, 2011
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    I got my Nexus 10 in the post on Monday.. I am loving it but also get these really annoying crashes. Just now it crashed on the lock screen when I swiped the clock to the side to look at other lockscreen widgets, and it often crashes using Chrome too. It then becomes unresponsive for a minute or so..

    Are many others having this problem?
     
  10. Atma

    Atma Well-Known Member
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    Hi wearethestorm :wavey:

    I would try a factory reset and see if that fixes the crashing problem.
     
  11. wearethestorm

    wearethestorm Well-Known Member
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    Oct 25, 2011
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    But then I have to start again..!

    I think next time it does it I'll give in and factory reset...
     
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