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Support Nexus 4 can't be detected by pc

Discussion in 'Android Devices' started by balflear, Jul 16, 2013.

  1. balflear

    balflear Lurker
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    Hi all,my problem is that PC doesn't detect the Nexus 4 via usb. I tried with different cables,USB debugging on/off turn the phone into Safe mode i did factory reset and still nothing.I tried to connect it to another PCs still nothing only usb charging is working.
    Only if i connect the usb to USB 3.0 the Windows detect "unknown device" i tried to update the driver with nexus 4 driver,still nothing it cannot install it.
    *I tried to connect the phone to clean Windows,still nothing.
    *I reinstalled ADB/SDK nothing(Everything was up to date).
    *I tried different ports still nothing.
    *I tried with different pcs(different OS) still nothing.
    *I connected the other phones to my pc to check the usb ports and software and everything is fine.

    *The phone worked fine until now.
    Please help me.

    Thank you,
     

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  2. charliecc

    charliecc Android Enthusiast
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    Not a solution I'm afraid, but a workaround in the mean time. Use AirDroid to transfer files over wi-fi.
     
  3. balflear

    balflear Lurker
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    That is awful,such a nice phone with so many problems...
     
  4. SiempreTuna

    SiempreTuna Android Expert
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    The only thing I can think is that there is a problem with the USB port on the phone :(

    I've had a few issues with USB connections but it has always been down to a dodgy USB cable. The phone has never been the problem (touchwood ;)).

    If I were you, I would contact Google Support about getting the phone repaired.
     
  5. jhawkkw

    jhawkkw Chinchillin'
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    It sounds like in every case, the mtp driver isn't installed or can't install. Let me look to see if I can find a manual install method. What os have your tried using?
     
  6. El Presidente

    El Presidente Beware The Milky Pirate!
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    You mention you've tried it in a USB 3.0 port? Do you have a USB 2.0 port you can try plugging it in to? I'm sure I read recently the phone has difficulty talking to PCS via 3.0 ports.
     
  7. balflear

    balflear Lurker
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    I tried to connect the phone to different pcs,different ports(2.0/3.0),different cables,different OS(Windows 7 x64,Widows XP x86) and still can't be detected.I think that the phone usb is gone.
     
  8. jhsrennie

    jhsrennie Android Enthusiast
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    Last resort, in Settings, Storage tap the the dot menu and select *USB computer connection*. Try changing this to *Camera (PTP)* then reboot and try connecting the N4 to your PC. If you get any joy set it back to *Media device (MTP)*, reboot again and try connecting to the PC again.
     
  9. balflear

    balflear Lurker
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    I't didn't work no changes, thank you after all :)
     
  10. balflear

    balflear Lurker
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    Note: I upgraded to Android 4.3 and still no changes. The phone's usb doesn't working.
     
  11. jhawkkw

    jhawkkw Chinchillin'
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    Not sure if it was asked, but are you trying this with usb debugging enabled or disabled?
     
  12. El Presidente

    El Presidente Beware The Milky Pirate!
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    You should still be within your warranty period. With all you've done to diagnose, it sounds as if it's a hardware issue.

    Your best bet is probably giving Google/LG a call I'm afraid.
     
  13. kwalla

    kwalla Well-Known Member
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    I had to try try multiple USB cords until I found one that worked. No idea what was different about the cords.. but only one of the ones I own will work to connect my Nexus to my laptop.

    If my memory is right, it's the USB cord that came with the phone.
     
  14. hstroph

    hstroph Android Enthusiast
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    The OP should verify that any case or skin is not interfering with the usb connection by not allowing a full seat, otherwise it appears that the factory usb cable is defective somehow, a bad wire-to-contact connection, broken wire or corroded/oxidized contact.

    I've previously found a broken wire in an otherwise fine-looking cable, age unknown. A simple continuity test with an audible VOM was the tool used.
     
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