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Support Nexus 4 won't charge

Discussion in 'Android Devices' started by bjacks12, Aug 8, 2013.

  1. bjacks12

    bjacks12 Android Expert
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    My friend's N4 is refusing to charge. He says he plugs it in and the port gets really hot, and the phone is not charging at all.

    Also, his headphone port is tweaked. It will only put out audio to the right earpiece.

    I don't know if these problems are related, given the distance of the charging port from the headphone jack, but who knows anymore with these electrical gadgets.

    Anybody have any ideas? Hope it's not common cause I love my phone.
     

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  2. SiempreTuna

    SiempreTuna Android Expert
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    Unless the phone has been damaged - maybe with water - I doubt the two things are related.

    Re charging: that sounds like the phone will need a warranty repair :( however, have him try a different USB cable, see if that's the issue.

    Re the headphone port: has your friend checked with a different set of headphones? If so, it may be some dirt inside the port. If that's the case, he could turn the phone off and attempt to remove the dirt with a pin. If there's no dirt, then this, too is a warranty repair :(
     
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  3. ooberandy

    ooberandy Android Enthusiast
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    My phone wouldnt charge after I upgraded to 4.3, though there was no heating issues. My problem was solved by a simple restart, maybe he could try this also?
     
  4. bjacks12

    bjacks12 Android Expert
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    He tried that.

    He talked to Google who said his phone was not covered under warranty because he bought it on Amazon.com instead of from Google Play. He was about to give up but I told him to talk to Amazon, and it turns out it's covered through them. They're going to take the phone back and issue a refund. Looks like he's going to buy an S3 or S4.
     
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