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Support Nexus 5 data transferring problem!!! HELP

Discussion in 'Android Devices' started by Yozer34, Nov 24, 2013.

  1. Yozer34

    Yozer34 Member
    Thread Starter
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    Nov 11, 2013
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    Okay.. so I'm having this problem with my 32GB Nexus 5, where, everytime I transfer large amounts of data FROM the phone onto the PC, around 15GB or so, the phone just randomly shuts down half-way, and the transferring freezes. When I try to turn it back on again, it would take more than the usual time while pressing it to turn on. ... I did try this on a couple of PC's, both Win7, btw.
    Can someone try transferring at least 15GB (just to be on the safe side) or 8GB (if you have a 16GB version) from the phone onto a PC and see if the same problem occurs? please let me know, as this problem occurred to me with my previous Nexus 5 (where I replaced with this one because of the problem). HELP!!!
     

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  2. Hook

    Hook Ever since DU... ;-)
    233

    Mar 17, 2010
    1,358
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    Male
    Northern VA, USA
    I don't have 15 GB of stuff on my 32GB phone to transfer. What are you transferring? Is it one file or can you try transferring smaller amounts at a time? What kind(s) of file(s)? How long does it take and does it generate significant heat?
     
  3. Yozer34

    Yozer34 Member
    Thread Starter
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    Nov 11, 2013
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    I'm using the phone as flash memory, transferring files from computer to computer. You could try transferring anything that's 15GB, either one file or multiple files, onto the phone, then from the phone back to the computer. I tried .rar files and .iso files. I transfer all at the same time, not by chunks. No, the phone doesn't heat up, and to transfer 15GB it would take 10 minutes or so, plugged into USB 2.0 or 3.0 (no difference).
     
  4. alltechinside

    alltechinside Member
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    Nov 13, 2013
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    QA Technical Analyst
    Don't transfer more than 4 GB of files at once. Why don't you transfer them separately?
     
  5. Yozer34

    Yozer34 Member
    Thread Starter
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    Nov 11, 2013
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    I'd do just that, however, I was wondering if there was a problem with the devices. Like, is it normal or not?... you know..
     
  6. alltechinside

    alltechinside Member
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    Nov 13, 2013
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    QA Technical Analyst
    Yes this is a normal behavior
     
  7. DC IT

    DC IT Well-Known Member
    36

    Mar 29, 2012
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    Onsite computer service.
    Toronto, Canada
    Why not directly transfer the data over the network between the computers?
    Or if they are in different locations using cloud storage like Drop box, Sky drive or Google drive?
     
  8. radiocaf

    radiocaf Member
    16

    Dec 28, 2010
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    Male
    Railway Signalling Maintenance Technician
    Birmingham, United Kingdom
    I also have this problem, every time. As I have a lot of down time at work, I tend to want to browse YouTube, but to save my data allowance, I download the videos at home onto my phone and then transfer them to whatever medium I plan to play them on which is most commonly a laptop, or iPad via laptop. Whenever I try and transfer a lot of files (in size, not amount) I regularly have my phone crash and have to wait for it to sort itself out to try again.

    So yeah, I pretty much have the same problem as OP, anyone have a fix?
     
  9. jlede

    jlede Well-Known Member
    78

    Jul 11, 2012
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    N/A
    Bardwell,Texas
    Sometimes files are to big or have to many files and they phone can't handle it like i zipped a modding folder from my lg spirit and Bluetooth it over to my nexus 5 (it's about 40mbs in size) and the zip was two apks at there src I unpacked them with the mobile apktool anyways of the may point so I tried to unzip them on my nexus 5 and it was way to many individual files for my n5 to handle and the system ui disappeared and I had to manually reboot into the bootloaderPOINT IS DONT TRANSFER OR UNPACK TO MANY INDIVIDUAL FILES AT ONCE OUR 32BIT PHONES CAN ONLY DO SO MUCH (not yelling btw)
     
  10. Douglas_Fir

    Douglas_Fir New Member
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    Aug 4, 2015
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    Hi, all.

    I wouldn't resurrect an old thread without a good reason. I found this thread through a Google search when I was having the same issue while trying to back up the photographs and videos taken with my phone. I managed to get all my photos copied off the phone, but it was powering down every time before it could fully tranfer a 2Gb video.

    Like Yozer I noticed that the phone would not power on for a while afterwards and so I decided the problem was heat. I put my phone between two blue jell sealed ice packs and the file was transferred in just a couple minutes. Windows had been all over the place in estimating how long it would take, from 35 minutes to 2 hours, but 5 minutes seems to me like the right amount of time for 2Gb, so I think the ice was helping the situation greatly.

    I haven't done this more than once, but it did seem to work for me in a pinch. Your results may vary.

    Thanks,
     
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