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Support Nexus 5 just stopped working - pls help

Discussion in 'Android Devices' started by Peter Loew, Dec 27, 2013.

  1. Peter Loew

    Peter Loew Newbie
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    Hi all

    My N5 was on around 70% power last time I saw. I wondered why I wasn't getting any calls or messages, so I checked and all I see is a black screen, I've tried charging it from a PC USB cable but nothing happens. Tried switching it on and off by holding power button for a few secs, no results.

    It's running stock and isn't rooted.

    What has happened, can anyone help get my phone working again?

    Thanks
    P
     

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  2. g01851

    g01851 Well-Known Member
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    If you can't get it to respond by holding down the power button for 5-10 seconds (this should power it off HARD), then press power button for maybe 2 seconds (this should turn it ON), then you need to call Google (or your carrier, wherever you bought the device).
     
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  3. Rxpert83

    Rxpert83 Dr. Feelgood
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    Try holding power for ~30 seconds or so. If that doesn't work I'd leave it in the charger for a few hours and repeat.

    If all else fails, contact Google support for a replacement
     
  4. Peter Loew

    Peter Loew Newbie
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    Well, thanks. I've contacted google support already on what to do, and they said the same thing, leave charging for 10 hours then try again. If this does not work i guess i will have to get a replacement. Crap timing because i'm going to australia on tuesday and i will be without a phone, hopefully my phone will work by the morning, though. I will update you guys shortly.
     
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  5. chukka63

    chukka63 Android Enthusiast
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    Could try long press on power button and home button at same time.No idea if it will work but nothing to lose
     
  6. Peter Loew

    Peter Loew Newbie
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    I've tried everything guys, no luck. I'm going to send it back to google soon as they reply to my email.

    This really doesn't inspire confidence in the LG made nexus 5. This has never happened to me with any phone before.
     
  7. Omar Days

    Omar Days Android Expert
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    Sorry about your phone.

    Just how it goes sometimes though. You could literally say you have no confidence in any phone manufacturer if you were to read all the problems on all the different phone forums here. There's defect devices with every phone that comes out.
     
  8. jhawkkw

    jhawkkw Chinchillin'
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    Every company will defective devices. Usually the percentage of devices is pretty low, less than 1 percent in most cases unless something truly fault remain hidden (Samsung SDS on Exynos Galaxy S3 for example). Still though, assuming a defect rate of 0.1% would mean that if a company sells 1,000,000 devices would expect 1,000 defective devices. However Binomial Probability doesn't mean it will be exactly 1,000. It could be more, it could be less. It really is nothing more than luck of the draw.
     
  9. bac22

    bac22 Well-Known Member
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    Well if you know where you will be in Australia, I would tell google to ship the phone there...and on google's dime for the inconvenience. Unfortunately as the saying goes "sh*t happens" and I wouldn't take it as a general problem with the brand itself.
     
  10. jj14x

    jj14x Android Expert
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    There is no physical home button on the phone, and when the phone isn't powering on, the software home button isn't going to work either.
     
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