Help Nexus 5 just stopped working - pls help

[Peter Loew]

Hi all

My N5 was on around 70% power last time I saw. I wondered why I wasn't getting any calls or messages, so I checked and all I see is a black screen, I've tried charging it from a PC USB cable but nothing happens. Tried switching it on and off by holding power button for a few secs, no results.

It's running stock and isn't rooted.

What has happened, can anyone help get my phone working again?

Thanks
P

 

[g01851]

If you can't get it to respond by holding down the power button for 5-10 seconds (this should power it off HARD), then press power button for maybe 2 seconds (this should turn it ON), then you need to call Google (or your carrier, wherever you bought the device).

 

[Rxpert83]

Try holding power for ~30 seconds or so. If that doesn't work I'd leave it in the charger for a few hours and repeat.

If all else fails, contact Google support for a replacement

 

[Peter Loew]

Well, thanks. I've contacted google support already on what to do, and they said the same thing, leave charging for 10 hours then try again. If this does not work i guess i will have to get a replacement. Crap timing because i'm going to australia on tuesday and i will be without a phone, hopefully my phone will work by the morning, though. I will update you guys shortly.

 

[chukka63]

Could try long press on power button and home button at same time.No idea if it will work but nothing to lose

 

[Peter Loew]

I've tried everything guys, no luck. I'm going to send it back to google soon as they reply to my email.

This really doesn't inspire confidence in the LG made nexus 5. This has never happened to me with any phone before.

 

[Omar Days]

I've tried everything guys, no luck. I'm going to send it back to google soon as they reply to my email.

This really doesn't inspire confidence in the LG made nexus 5. This has never happened to me with any phone before.

Sorry about your phone.

Just how it goes sometimes though. You could literally say you have no confidence in any phone manufacturer if you were to read all the problems on all the different phone forums here. There's defect devices with every phone that comes out.

 

[jhawkkw]

I've tried everything guys, no luck. I'm going to send it back to google soon as they reply to my email.

This really doesn't inspire confidence in the LG made nexus 5. This has never happened to me with any phone before.

Every company will defective devices. Usually the percentage of devices is pretty low, less than 1 percent in most cases unless something truly fault remain hidden (Samsung SDS on Exynos Galaxy S3 for example). Still though, assuming a defect rate of 0.1% would mean that if a company sells 1,000,000 devices would expect 1,000 defective devices. However Binomial Probability doesn't mean it will be exactly 1,000. It could be more, it could be less. It really is nothing more than luck of the draw.

 

[bac22]

Well if you know where you will be in Australia, I would tell google to ship the phone there...and on google's dime for the inconvenience. Unfortunately as the saying goes "sh*t happens" and I wouldn't take it as a general problem with the brand itself.

 

[jj14x]

Could try long press on power button and home button at same time.No idea if it will work but nothing to lose

There is no physical home button on the phone, and when the phone isn't powering on, the software home button isn't going to work either.