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Nexus 5 voice call sound issues

Discussion in 'Android Devices' started by ejv_ejv, Dec 10, 2013.

  1. ejv_ejv

    ejv_ejv Lurker
    Thread Starter

    New to forum...be gentle.:eek:
    Just over a week with new Nexus 5.Has occasional issue with the voice call audio, where the listener says my voice gets garbled.Anyone else met with this?
    I'm with Vodafone UK.I had no issues with Vodafone and my previous phone(GOOGLE GALAXY NEXUS)
    Is this anything to do with the phone case?
    Have REARTH RINGKE and SPIGEN snap on hard cases.Happened with both.
    Its not there always and the few calls I made without the case were OK.But as I said it doesn't happen all the time and just want to know whether it's a problem with phone or the case.
    Thanks in advance

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  2. Rxpert83

    Rxpert83 Dr. Feelgood

    Welcome to the forums!! :D

    My first thoughts would be that the case may be partially blocking or hindering the sound to your microphone when speaking, or could be interfering with the other microphones that try to pick up and cancel out the ambient noise around you.

    I would try to place a few calls without it (get a decent number in since you say it doesn't always happen) and try to figure out for sure if its the case
  3. sharkizzle

    sharkizzle Newbie

    I have been told that I am difficult to hear or sound very muffled, as well. I don't have a case.

    Is anyone else having this problem?
  4. chukka63

    chukka63 Android Enthusiast

    pardon !
    geemacd likes this.
  5. ejv_ejv

    ejv_ejv Lurker
    Thread Starter

    Apparently, we are the only 2 unfortunate souls in either side of atlantic.:(
    I had the problem persisting even without cover.
    Just had OTA 4.4.2 installed.
    Did a factory reset.
    Keeping fingers crossed:rolleyes:
  6. emanuelrv

    emanuelrv Well-Known Member

    i have a lg optimus f7 they have same issue i have to exchange tree time before find one work well
  7. jhsrennie

    jhsrennie Android Enthusiast

    I've occasionally had people complain that the call suddenly sounds muffled then after a few seconds goes back to normal, although this hasn't happened in the last couple of weeks. I'm on Vodafone UK as well if that's relevant.

    I have a tendancy to hold the phone near the base and I wonder if I occasionally partially cover the microphone without realising. The other possibility is that when the problem has happened there was some background noise (traffic noise or me playing rock music) and the noise cancelling might have gone awry.
  8. ejv_ejv

    ejv_ejv Lurker
    Thread Starter

    After installing 4.4.2 and factory reset last night,the problem hasn't recurred:D.With or without cover.But its just a day and a few calls. I've to wait and see.
    I'm also with Vodafone UK.Interestingly, Vodafone itself doesn't sell the handset in UK.Would this be because they'd found any incompatibility between the network and phone???
    By the way, where exactly is the microphone located in Nexus 5??:eek:
  9. ejv_ejv

    ejv_ejv Lurker
    Thread Starter

    Hi all,
    I've almost arrived at the conclusion that it was one of the call recorder apps which I'd installed (and removed soon as it was useless).Probably, it could have left a footprint.:mad:
    Problem persisted even after 4.4.2 update but my Factory reset must have wiped it completely, and I'm trouble free for past 48 hours.:D
    Listeners said ,my voice sounded weird like the party prank "helium talk":rolleyes:
    Have you any call recorder apps installed?:thinking:
  10. krs128

    krs128 Well-Known Member

    check the mic holes bottom right of your phone for glue, my phone every hole was completely blocked by glue, i took pictures emailed google support and i have a replacement on the way.

    my phone would have that issue to people told me
  11. ejv_ejv

    ejv_ejv Lurker
    Thread Starter

    I did check the speaker/mic holes and fortunately they're clear.My speaker volume is very good.;)
    The voice garble happened only for about 15 sec, usually at the start of the call
  12. zipred

    zipred Android Expert

    My N5 is on AT&T, my wife's is on T-Mobile, I'm very happy to report our calls are clear with a very ample range of volume adjustment.

Nexus 5 Forum

The Nexus 5 release date was November 2013. Features and Specs include a 4.95" screen, 8MP camera, Snapdragon 800 processor, 2300mAh battery, and 2GB storage.

November 2013
Release Date

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