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Nexus 6p Powers Off

Discussion in 'Android Devices' started by scholllrv, Aug 29, 2017.

  1. scholllrv

    scholllrv Lurker
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    My 6p will be anywhere from %51 to %63 battery and go straight to %0 say power low and shut off. I have did all trouble shooting and too many updates and master resets without help😕
     

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  2. Rob

    Rob I'm tellin' mommy on you!
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    Honestly it sounds like your battery is just screwed/dead and you need a new device. I typically just buy a new phone when this happens but I'm also obsessed with buying new phones. Still have my 6P though and it's fine.

    Where did you buy it? Could you duplicate the problem and ask for an exchange?

    Proceed at your own risk but you could also buy a Nexus 6P replacement battery:
    https://www.amazon.com/Bastex-Internal-Replacement-Battery-Li-Polymer/dp/B01H3YUOFG

    And then follow a guide like this to replace it:


    May also be able to find a repair shop that will do it for you but I don't have experience in this area as I just splurge for another device.
     
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  3. codesplice

    codesplice Elite Recognized Moderator
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    This is unfortunately a well-known problem with the 6P, and it is entirely a hardware problem ( as @Rob suggested). The only fix is to have the battery replaced.

    If you purchased your phone straight from Google, you should contact Nexus Support. They have been known to authorize RMAs even for phones well outside the original warranty period (my warranty ran out in December but they replaced my phone in June for this exact problem). No guarantee, as they take it on a case-by-case basis, but it's worth a shot.

    If you purchased elsewhere, you'd need to contact Huawei.... who has unfortunately been far less proactive in such cases.

    Otherwise, I'd suggest spending $20 on a replacement battery to extend the life of your phone. You might want to reference this post by another Google TC who shared his experience after performing the surgery on several 6Ps.
     
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  4. quickaudi

    quickaudi Android Expert
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    Mine did that at around 30% battery. Replacement battery fixed it.
     
  5. Recoil1

    Recoil1 Well-Known Member
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    Codesplice,

    Thanks for the link to Nexus Support.

    I was having problems with my 128GB Nexus 6P as it would jump from around 20% down to zero with no warning and then shut down. The phone will be two years old in November so I just thought I would pick up a Note 8 or Pixel 2.

    After reading this thread and with your link I figured why not contacted nexus support and since I added the extended warranty when I bought the phone they said it would be covered with a little cost. I really wasn't looking forward to having to reconfigure everything again but I figured at least I will get that 20% of the battery back. He then checked back with his managers to see if they could wave the extra cost and not only did they wave the extra cost they gave me a New 128GB Pixel XL. Now that is awsome service!

    I couldn't believe it as they sent me a link to get the phone directly from Google which they paid for. They even stayed on the chat until everything went through and the order was confirmed.

    I can now wait for the pixel 3, galaxy s9 or whatever the next best phone is at the end of 2018.

    Once again thanks for the link. I don't know if I would have taken the time to find it and make a claim since I was already in the "I need a new phone" mode if it wasn't posted here.
     
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  6. codesplice

    codesplice Elite Recognized Moderator
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    That's awesome! I've been hearing rumblings over the past week that Google is running low on 6Ps and has started offering Pixel XLs as replacements; very cool that you were able to take advantage of that. :thumbsupdroid:
     
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  7. Recoil1

    Recoil1 Well-Known Member
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    It is official the phone arrived today and I just activated it. It was a brand new 128GB pixel XL. This will give me some breathing room until next year although the bezels on this thing look ridiculous compared to the newer phones.
     
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  8. Kenny O

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    Hey Bud, had same problem - needed to replace battery. Wasn't easy, but not impossible if you take your time and get the right tools. Purchased replacement off eBay for $8. Took about an hour. My beloved Nexus 6P works like brand new. I'm very happy.
     
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  9. wysts43

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    So i have been having the same issues (at around 30-40%, a low battery warning would pop up and the phone would shut down) and tried the path of contacting Google Support. I had purchased my phone from the online Google Store mind you. They were extremely helpful, first having me try some steps to see if the issue could be resolved (different settings tweaks, Safe Mode, and then a factory reset), which of course did not solve the problem as i knew it wouldn't. After i replied back stating that i tried these things, they simply sent me a link to a new replacement device (32gb Pixel XL since they are apparently out of 6Ps?). By tomorrow or Thursday, I should have a brand new device to replace an almost 2 year old phone. Now THAT is customer service. Good on ya Google!

    If you purchased your 6P direct from Google, i'd recommend you go the route of contacting them about your battery issues. They will replace your declining 6P with a brand new Pixel XL which is as good as it could get (though i did really like the 6P... hopefully the Pixel XL is just as good). Good luck!
     
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  10. codesplice

    codesplice Elite Recognized Moderator
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    You guys are kind of making me wish that I had suffered with my early shutdowns for a few more months rather than getting my 6P replaced with a refurb 6P back in June...

    Awesome that Google is taking care of you folks!
     
  11. iowabowtech

    iowabowtech root@android:/ #
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    I did the very same about 6 weeks ago and a few days ago the refurb shut down at near 40%. I was able to turn it back on and it showed 1%. Enough to get a screenshot of the battery trend dropping off the cliff. Google warranties their refurbs so I have a Pixel XL in route due to their outstanding customer service. Mine is 32 GB but no complaints that's what I had to start with anyway.
     
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  12. codesplice

    codesplice Elite Recognized Moderator
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  13. Linda Cicc

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    Mine was shutting off at 15%. I did a factory reset and it took care of the problem
     
  14. DCJ1975

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    That's really amazing that Google is replacing the 6p with the Pixel XL. Say for example like myself having the 64g Nexus 6p what would they replace mine with? A 42g or 128g? I'd hope a 128g. Anyone know?
     
  15. codesplice

    codesplice Elite Recognized Moderator
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    1) Google has kind of backed off on replacing all 6Ps with Pixels; I guess they cleared out their surplus that they were trying to get rid of. They may still issue replacements for certain types of failures on a case-by-case basis, but it's much less of a sure thing now.

    2) It only applies to the original purchaser, and only for devices bought on the Google Store. They wouldn't replace your secondhand 6P at all. ;)
     
  16. jorell

    jorell Newbie
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    Mine was doing the same. Shutdown at around 25%. Purchased from Amazon, so I didn't have the option of dealing with the Google Store as others had earlier in the thread.

    I had the battery replaced by a local shop - so far so good. The tech said the old battery was pretty much shot...it felt like it was crumbling a bit inside when he showed it to me. He says that Huawei phones/batteries aren't the greatest quality based on what he's seen.

    In any case, I've had the new battery about a week. Hope I don't have any more issues before I finally replace the phone (it's about 16 months old).
     
  17. JDlawyer

    JDlawyer Well-Known Member
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    I bought 2 6P's. One for my son in December of 2015 directly from Huawei and one for myself from Amazon in April 2016. By the beginning of 2017 my son's 6P started experiencing the rapid shutdown issue at 30%. He received a new phone as a gift so he stopped using the 6P. I contacted Huawei and they said that the phone was not covered because it was out of warranty. I paid a local repair shop about $70 to replace the battery. In May of 2017, just after my one year warranty was up on the 6P that I had purchased from Amazon in April of 2016, I started to experience the same shutdown issues at 30%. Within 4 to 6 weeks the phone started shutting down at 80% and 90%. The phone was completely useless. I contacted Amazon and they told me to contact Huawei and see if there was something they could do about it. I contacted Huawei and they said the only thing they could do is replace the battery for me for $171 and that I also had to pay all the shipping costs. I sent their response to Amazon and they agreed to let me return the phone for a full refund for no cost. So I printed up the shipping label they emailed me, put the phone in a box, and shipped it back to Amazon for a full refund. If you bought your phone through Amazon, it may be worth a try. You have nothing to lose.

    Huawei is a horrendous company. The defective battery is a widespread issue with the 6P. The fact that they are not accepting responsibility for their defective product is unforgivable. They should be ashamed of themselves. No wonder Google dropped them from the Nexus program after the 6P. I hear that AT&T is working with Huawei to build an AT&T exclusive phone. AT&T is in for a big surprise. Can't say they haven't been warned.
     

Nexus 6P

The Nexus 6P is a Huawei made Android Smartphone that would be come the last Nexus device before the launch of Google's Pixel line of phones.

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