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Support Nexus calls out for "programming"!

Discussion in 'Android Devices' started by BeachBumDeac, Jan 15, 2012.

  1. BeachBumDeac

    BeachBumDeac Well-Known Member
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    So around 430 AM last night, I hear some music playing. I wake up and turn over and see that my screen is on. At first I think someone might be calling, so I start trying to get to the phone app in my groggy state. Then I hear "Please hold while your phone is programming." I make it to the phone app and see that for some reason my phone called *22899 on its own.

    Running AOKP with no kernel flashed on top of it... has this happened to anyone else?
     

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  2. Mr. Orange 645

    Mr. Orange 645 Well-Known Member
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    Yeah its happened to several other people here. There's several threads about if. The general consensus was not to worry about it.
     
  3. teddyearp

    teddyearp Well-Known Member
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    AFAIK, *22899 is not needed on an LTE device. If you have added a new contact that includes *22899, remove it.

    good luck
     
  4. quickaudi

    quickaudi Well-Known Member
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    just vzw updating your prl. No big deal.
     
  5. StrifeJester

    StrifeJester Well-Known Member
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    This finally happened to mine last night and the PRL of my GNex is now 52642, my wife's RAZR is still 15K something. Scared the crap out of me though when from the kitchen I heard something talking while watching a movie last night.
     
  6. rezeew

    rezeew Well-Known Member
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    This happened to me a couple times when I was working in an old concrete building with no cell signal. I think it might trigger automatically after so long without signal. Makes sense that after a long period with no bars it'd start to think your PRL needs an update bad.
     
  7. AntimonyER

    AntimonyER AF Addict
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    Yeah, I will even do it manually from time to time, just to see if there is a new PRL out there that helps with signal strength. Never is of course.
     
  8. VoidedSaint

    VoidedSaint Resident Ninja
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    maybe you were sleep walking and you wanted to dial a number but messed up ;) :D
     
  9. The_Chief

    The_Chief Accept no imitations!
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    :eek:

    Every once in a while my Nexus automatically calls out to Verizon and I get that annoying music and "please wait while your phone is being programmed"... exactly as if I had dialed *228. It does it by itself and the call doesn't show up in the call log.

    I called Tier 2 support and they advised me that if Nexus continues to try and program itself by phone, it could eventually fry the SIM card. All Nexus updates are via OTA. They say it COULD be an app conflict. Their solution? Factory reset :(

    I really don't want to do that, as I have a LOT of data. My questions are:

    Is anyone else here experiencing this?
    And is there a way to resolve it without a data wipe?
     
  10. AntimonyER

    AntimonyER AF Addict
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    I thought I remembered early after the phone was released, someone said if you removed the *22899 from your contact list, it would stop calling it... Of course, this would be dependant on you having it there to begin with...
     
  11. The_Chief

    The_Chief Accept no imitations!
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    No, Antimony, I never put *22899 in my contacts list and I just checked to make sure the phone didn't put it in there by herself. So SOMETHING is prompting my Nexus to call out, I don't know what it is, and - naturally - Verizon computers can't just look at their logs and see what the heck my phone is doing calling them.

    :thinking:
     
  12. Turdbogls

    Turdbogls Well-Known Member
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    never had this issue with my phone...but basically it is trying to update the PRL of the phone.
    my only suggestion is to update it manually.
    boot the phone up without the sim card.
    pull the battery and insert the sim card and battery and boot up and the PRL should be updated. i actually noticed 4G in areas that i never got 4g so it does something...and maybe since you are up to date on your PRL, maybe your phone will stop calling out on its own to update the PRL????
     
  13. Turdbogls

    Turdbogls Well-Known Member
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    be happy they can't do that.
     
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  14. trophynuts

    trophynuts Well-Known Member
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  15. The_Chief

    The_Chief Accept no imitations!
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  16. Tim K

    Tim K Well-Known Member
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    I thought that back in December when VZ was having all those outages that I remember reading that the phones will sometimes try to update if they are without a signal repeatedly or for extended periods of time. I'm wondering if there is a service or signal issue where you are that is prompting it?

    As for rooting. You can root, backup, reset, restore the backup, unroot. Its a little bit of work but better than starting from scratch.
     
  17. The_Chief

    The_Chief Accept no imitations!
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    Thanks Tim:

    I am in a solid 4G area with strong signal strength, so that's a non-issue. I was a rooter/ROMmer in my Droid days... but have decided to be a blissful USER with Nexus and not root. SO: if this continues (it only happens every week or two) I will back up what I can, put VZ Backup to the test (yeah right) and do a reset.

    I will try the SIM card reboot trick, though, long before doing that.
     
  18. Turdbogls

    Turdbogls Well-Known Member
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    there is a way to backup/restore apps and their data without root. google "wugs galaxy nexus root toolkit"
    basically download the program, set up the drivers, and use the toolkit to backup your apps to your computer. do what you want to do, plug it back in and restore....no root needed.

    but basically verizon wants you to do this to get rid of apps that MAY be causing issues...so restoring the apps wont really make much of a difference.
     
  19. The_Chief

    The_Chief Accept no imitations!
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    That was my point to them exactly: if an APP is causing it (can't imagine an app on my phone that would) then after the reset they're all going to restore... so why reset in the first place?

    Of course the tech support goddess I talked with was stumped on that one :rolleyes:
     
  20. Tim K

    Tim K Well-Known Member
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    By any chance are you running juice defender?
     
  21. callmeox

    callmeox Well-Known Member
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    My experience with this is that it happens after I have network issues...it is as though my phone is re-registering after losing network authorization.
     
  22. The_Chief

    The_Chief Accept no imitations!
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    I have Juice Defender Plus and it does a GREAT job for the money. Are you perhaps suggesting that when JD turns off the network for power conservation the phone is trying to call out to update the PRL?

    That's a feasible possibility, but it seems to me that Nexus' programming would have been written to NOT call out to Verizon for PRL updates. Then again, I'm likely asking too much of the programmers...

    Anyhow, is that what you are getting at?
     
  23. sdrawkcab25

    sdrawkcab25 Well-Known Member
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    This is the second thread I've seen with a phone ghost calling *22899 and running juice defender...
    http://androidforums.com/android-lo...e-check-out-these-pictures-what-new-post.html
     
  24. Tim K

    Tim K Well-Known Member
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    That is what I'm getting at. Its just a hunch. I suggested the guy in the other thread disable juice defender for a day or 2 to see what happens.

    It would be odd, but I think its possible that the phone sees no signal and tries to call out to update the prl (that's what mine did during that December vzw outage) but it fails. Or, its possible that juice defender is cutting the signal while the call is being made or something of that nature.

    Its just a hunch and could be a coincidence but I think its worth testing the possibility.
     
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  25. The_Chief

    The_Chief Accept no imitations!
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    An interesting hypothesis, Tim. It's equally interesting that the phone only "ghost calls" every couple of weeks, instead of more frequently since Juice Defender is always on. You would think that my Nexus would be ghost calling every other day if this were the case.

    Curious...
     
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