Nexus One Warranty

[BurnyC]

If I were to buy a Nexus One from eBay etc. and the seller provided original receipt (or documentation of some sort if they were given it as a developer for example) would the warranty still cover the phone, regardless of owner, as long as they have proof of purchase?

Also, is the proof of purchase necessary or can it be proved by tracing the IMEI? (I assume it wouldn't be covered, but thought I'd ask).

Thanks!

 

[ap3604]

If I were to buy a Nexus One from eBay etc. and the seller provided original receipt (or documentation of some sort if they were given it as a developer for example) would the warranty still cover the phone, regardless of owner, as long as they have proof of purchase?

Also, is the proof of purchase necessary or can it be proved by tracing the IMEI? (I assume it wouldn't be covered, but thought I'd ask).

Thanks!

Best way is to contact HTC customer service and ask them. I'd always much rather hear it from the source who is going to be giving you the repairs

 

[BurnyC]

I've tried, but haven't heard anything yet. I'll give it another day or two and try again though. I agree, I'd much rather have it confirmed in writing from the people who are the source of the warranty.

Hoped maybe someone on here was in the know/researched this subject before (or maybe, unfortunately, had to find out the hard way!).

 

[Roze]

If you search the N1 forum, you'll find some posts that people have bought the N1 from the Consumer-to-Consumer market and was able to use the phone's warranty (not for crack the screen or things like that).

 

[BurnyC]

Cheers Roze - I thought I'd searched thoroughly, but clearly I was a bit eager to post and didn't search hard enough. I'll have a look and if I find anything shall link to it here for anyone else.

 

[Roze]

lol, well I just remember some posts I read...but I'm @ work...usually I'd look for them since I know what I'm looking for XD

 

[BurnyC]

Haha, thanks all the same. I searched and found this after some digging: http://androidforums.com/nexus-one/63640-my-nexus-one-has-slowly-died.html

so there is hope. As I'm in the UK I assume it'd still be fine, just need to communicate with HTC UK/Europe, even if the phones from the US?

 

[ragingyeti]

Just curious, but how much are you going to pay on ebay for an N1? When I was looking to get one a while back, it ended up being cheaper to just buy a new one from the Google store directly, so I ended up doing that. Guaranteed warranty that way too! haha

 

[BurnyC]

Highest I'll go is around the 350 or so mark (probably won't get one for that price, but worth a go). Trouble with the whole direct thing is that the pound is slightly weaker against the dollar now than when the N1 came out, and incurring shipping and import costs. Also, Google are stopping sales direct from them, and don't want to get caught up in them stopping that (not sure when it comes into effect though).

EDIT: Just realised I forgot to mention I'm in the UK! It's gotten pretty expensive getting it here.

 

[ragingyeti]

Oh, I see what you are getting at. Makes sense then. Good luck in your hunt!

 

[Roze]

Well from what I read, HTC seems pretty good with replacing phones under warranty. There are people who rooted their phones and got it replaced (under warranty), which is quite surprising since if you read the fine prints, rooting nils the warranty.

 

[BurnyC]

Yeah, it seems there's no real problem dealing with HTC phones under warranty, and after reading a few things it doesn't seem like having a second hand one will be a problem if it comes with the original receipt or whatever, just for safety.

 

[Roze]

Actually...I think that post (that you found), the N1 owner didn't have the receipt and HTC was fine with it, lol...if I remember correctly. So you should be double fine

 

[CodeMonkey]

If I were to buy a Nexus One from eBay etc. and the seller provided original receipt (or documentation of some sort if they were given it as a developer for example) would the warranty still cover the phone, regardless of owner, as long as they have proof of purchase?

Also, is the proof of purchase necessary or can it be proved by tracing the IMEI? (I assume it wouldn't be covered, but thought I'd ask).

Thanks!

Be extremely careful if buying phones off eBay - I purchased my first Android phone (a G1) last year off a trusted seller on eBay. 5 weeks after purchase it stopped working, as the IMEI had been blocked through T-Mobile when the phone was reported lost / stolen. The phone had arrived in original packaging etc (unopened) and I am confident that it was reported stolen as an insurance fraud.

To keep a long story short, I did get my money back eventually. It took 6 months of almost daily correspondence (by phone, email and letter) with PayPal and eBay, (who were both of no assistance at all) and a detective with Thames Valley police who finally managed to convince the seller to refund my money to avoid further investigation.

There is a IMEI checking service operating in the UK that will (for a few

 

[BurnyC]

Interesting point CodeMonkey, thanks alot for that post. I had considered the possibility of it being reported stolen, but then thought if they provided the original receipt/invoice then that should be fine to cover me, and stop them wanting to risk it. However, after having to fight tooth and nail (for some relatively small matters in comparison to yours) on eBay recently, I'm not sure I can be bothered with the hassle/risk of hassle! I think I'll leave my eBay-ing at buying the odd cheap/rare item, with my fingers crossed that the sale of my Hero/G2 Touch goes through without me being scammed!

So this potentially narrows my phone choice down to shelling out big bucks for the phone direct for Google, a HTC Desire (if they ever come back into stock any time soon!) and the Moto Milestone...the search continues!

 

[Roze]

Interesting point CodeMonkey, thanks alot for that post. I had considered the possibility of it being reported stolen, but then thought if they provided the original receipt/invoice then that should be fine to cover me, and stop them wanting to risk it. However, after having to fight tooth and nail (for some relatively small matters in comparison to yours) on eBay recently, I'm not sure I can be bothered with the hassle/risk of hassle! I think I'll leave my eBay-ing at buying the odd cheap/rare item, with my fingers crossed that the sale of my Hero/G2 Touch goes through without me being scammed!

So this potentially narrows my phone choice down to shelling out big bucks for the phone direct for Google, a HTC Desire (if they ever come back into stock any time soon!) and the Moto Milestone...the search continues!

As you're from the UK, would you consider buying the Nexus from Vodaphone? If you already explained why, I might have missed that part. Nexus One - Buy the Nexus One Mobile phone

 

[BurnyC]

HTC finally replied, and they said this: Thank you for contacting us. In regards to your query, I can help you with that. Your Nexus One will be still in warranty even if the first owner wasn't you.Keep the recipt.

Also, Roze - I probably would do, but I am already part way into a contract with T-Mobile, and don't fancy having to buy my way out of that contract, especially as it is quite a good deal on an increasingly rare 18 month contract!

 

[Roze]

HTC finally replied, and they said this: Thank you for contacting us. In regards to your query, I can help you with that. Your Nexus One will be still in warranty even if the first owner wasn't you.Keep the recipt.

Also, Roze - I probably would do, but I am already part way into a contract with T-Mobile, and don't fancy having to buy my way out of that contract, especially as it is quite a good deal on an increasingly rare 18 month contract!

Well do you know if you can buy the N1 from Vodaphone SIM free (is that the same as saying out of contract?) lol...I see that a few times on AF from the Brit users XD Since if you can...I'd imagine it'd be cheaper than ordering it from Google.

 

[BurnyC]

It seems the only way to get the Nexus One from Vodafone is to sign up to a contract...whilst their phones do come unlocked as standard, they don't sell it 'Pay as You Go' without a contract.

 

[Roze]

Oh that sucks then So ebay or directly from Google seems to be your only 2 options

 

[BurnyC]

Yeah, it's a bit limiting if I want a Nexus One. I've contacted sellers of some on eBay that I'm interested in, and they said they will supply original receipt/invoice etc. so surely if they wanted to try and commit insurance fraud and claim it was stolen (as per CodeMonkeys case) I have the original receipt, and it'd be obvious!? Also, as they were bought direct from Google, they would have to take out a third party insurance, as opposed to one that comes with phone, which I doubt they've done?

One of the phones is from an Android developer who had it as a gift from Google (complete with letter stating this), would this count as a receipt...?

 

[Roze]

Yeah, it's a bit limiting if I want a Nexus One. I've contacted sellers of some on eBay that I'm interested in, and they said they will supply original receipt/invoice etc. so surely if they wanted to try and commit insurance fraud and claim it was stolen (as per CodeMonkeys case) I have the original receipt, and it'd be obvious!? Also, as they were bought direct from Google, they would have to take out a third party insurance, as opposed to one that comes with phone, which I doubt they've done?

One of the phones is from an Android developer who had it as a gift from Google (complete with letter stating this), would this count as a receipt...?

Insurance is bought from a third party and the letter sould be consider as a certificate of ownership. Call HTC up to make sure but I don't see it as a problem. I guess he got the EVO and is selling the N1 if he went to the I/O conference lol

 

[BurnyC]

Alot of the time when you buy a phone on contract, the insurance is sold through the carrier. However, I would've thought having a receipt too, as well as the eBay invoices etc. would quickly dismiss this case, regardless?

Haha yeah probably, although if he's a UK based dev he'd be very lucky

 

[Roze]

Alot of the time when you buy a phone on contract, the insurance is sold through the carrier. However, I would've thought having a receipt too, as well as the eBay invoices etc. would quickly dismiss this case, regardless?

Haha yeah probably, although if he's a UK based dev he'd be very lucky

Yes, but the Nexus one is a bit special in that case The only carrier it has itself really attached to is Tmo. And majority of people that bought the N1, bought it @ full price. So if they insured it, it'll be through a thrid party.

Well...the I don't think the UK has a carrier that uses CDMA though, lol.