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General Nnnoooooooo!

Discussion in 'Android Devices' started by cdodge, May 3, 2010.

  1. cdodge

    cdodge Android Enthusiast
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    Sorry to point this out but the incredible seems to have the infamous HTC issue of getting dust behind the screen. This happened to me on my vogue and imagio and now i noticed it on my incredible.

    I realize it
     

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  2. macdaddybuff

    macdaddybuff Android Enthusiast
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    I had it out at the ball field with on a windy day. The whole phone was covered in dust. But did not and still don't see anything but a beautiful screen no dust here.
     
  3. dixonba

    dixonba Member
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    I've had mega problems with the storm 1 and dust (went through three phones). In fact, I noticed dust in my storm after 2 hours in my pocket. No dust in my incredible though. Believe me...i've been inspecting this thing constantly. So far i've had it since launch and nothing.
     
  4. paimon.soror

    paimon.soror Android Enthusiast
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    The phone seems to be sealed off pretty good, im wondering how the dust is getting back there for most of you folks. I know that a lot of people had problems with dust and the storm series, but that was mainly because the screen wasn't sealed off because of its feedback mechanism.
     
  5. MikiBee

    MikiBee Well-Known Member
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    Haven't noticed any dust on mine either.
     
  6. DMP84

    DMP84 Member
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    I actually called Verizon today and they told me to go into a store and get it checked out, I have 3 dust specs on the bottom left and it's really annoying they really stand out especially with the backlight on. I hope they don't say it's nothing it's just dust kinda thing, I am ready for a replacement.
     
  7. seVer

    seVer Android Expert
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    Unknown. Previous VZW Tech Support for 7 years.
    Had the Storm 1 for a year, then the Storm 2 for about 6 months... no dust EVER.

    Have had the DInc since launch, and no dust.

    Do you pocket your phone or keep in a case? I keep mine in the rubberized case w/ holster.
     
  8. DMP84

    DMP84 Member
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    I only used to pocket my flip phones and never had an issue, with this one I bought the screen protector, hard snapon case and always use the leather pouch, I had the dust since it came out of the box brand new.
     
  9. necosino

    necosino Android Expert
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    The Storm 1's screen kinda "clicked" when you tapped it, right? I could see dust getting in there with the screen moving..

    I have never had dust get into any of my phones though, touch-screen or not, so idk what to tell ya. Maybe it's all in your head :p

    can you take a pic so we can see what you mean? If the spots are on the visible part of the screen, they may be dead pixels, which would also be unusual since HTC is such a high-end producer of phones.
     
  10. BetterMost

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    It just may have been there from the mfg process and now migrated to where you can see them. I never had a screen dust issue with any of my BB Storms but MANY people on Crackberry.com did. My buddy told me the other day he has what looks like a hair in his IPhone screen also. It seems no one handset it immune to this issue.
     
  11. cdodge

    cdodge Android Enthusiast
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    i keep my phone in my pocket and i am sure that is where the lint/dust is coming from. I realize this is not a big deal but i am a person that suffers from OCD :)

    Once the newness of the phone wears off I am sure i wont even care about it as i will use the phone instead of sit and stare at it all the time:)
     
  12. jwm2

    jwm2 Android Expert
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    No dust here (knock on wood).
     
  13. jamor

    jamor Android Expert
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    No dust here. I don't even see where it could get int besides the micro sd, usb, headjack, speakerphones
     
  14. wonderbread

    wonderbread Android Enthusiast
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    I was also concerned about this, the BodyGlove case provides a pretty firm seal around the edges of the phone where the bezel and the glass connect. Kinda an added protective measure. But good to hear that most people aren't experiencing any under the screen dust problems, those can be pesky.
     
  15. DMP84

    DMP84 Member
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    I never dealt with any issues before on a phone, I showed the phone to a coworker and he noticed the dust right away and said it would annoy him as well. Does Verizon accept this as a reason to get a replacement though? Also would I have to pay that restocking fee?
     
  16. WizeGuyDezignz

    WizeGuyDezignz Android Expert
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    I had a few specs of dust under the screen of my Incredible as soon as I took it out of the box. It was definitely from the manufacturing process. So I called Verizon and they immediately shipped me out a new Inc.

    As a matter of fact, I just got my new one about a hour ago and no dust! I'm happy now. However, I did get the black silicone case and will be pocketing it. Do you guys advise against that?
     
  17. DMP84

    DMP84 Member
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    Hey WizeGuy did you have to pay any restocking fees? When I called verizon they said for me to go into the store for this issue.

    Thanks.
     
  18. cdodge

    cdodge Android Enthusiast
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    I thought about checking on a replacement but i would feel like i was being over picky asking for a replacement for a dust issue. I tried to get a replacement imagio when my screen was not aligned correctly and they looked at me funny.

    i will monitor it while i am within my 14 days to see how things go. Its not terrible now but if it gets worse i may complain :)
     
  19. WizeGuyDezignz

    WizeGuyDezignz Android Expert
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    No restocking fees. I just called 611, the lady apologized and sent me a new phone right away. :D
     
  20. secretLOVER

    secretLOVER Android Enthusiast
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    I'd definately complain and EXPECT a replacement. Once I've noticed it, I won't forget it. That's all I'd see. No way I'd buy a TV with a dead pixel and no way I'd deal with dust in my screen.
     
  21. WizeGuyDezignz

    WizeGuyDezignz Android Expert
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    I didn't feel like I was being picky. It was noticeable on my screen with lighter backgrounds and it's a $530 phone after all, even if we didn't pay that much. I don't think I should just settle for a manufacturing defect. :D
     
  22. cdodge

    cdodge Android Enthusiast
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    Thanks, I might call the 611 tonight and see what they say. Right now its not a huge issue as its only a few specs but i am more worried that if dust is getting in there now it will continue to get in and eventually get bad enough to make me upset and then I will be out of my exchange period.

    I will let you know how things go!
     
  23. douggsx

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    I have a speck of something on the very left side of the screen. It dosent bother me THAT much, but i know its there....
     
  24. ithejdi

    ithejdi Well-Known Member
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    I have 1 nice piece of dust under the camera lens. It's off to 1 side so it won't wreck any pictures... but I know it's there *twitch*
     
  25. scorpionfalcon

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    Just a heads up - you can remove the red lens cover. It's only stuck on by tape. Remove the dust, then pop it back in...viola.
     
    ithejdi likes this.

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