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Support no calls when on wifi

Discussion in 'Android Devices' started by louisecrofts, Aug 5, 2010.

  1. louisecrofts

    louisecrofts Lurker
    Thread Starter
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    Aug 5, 2010
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    I have just got my HTC desire and just noticed that I can not receive calls when on my WiFi and on the mobile internet can some one please help me it is really annoying
     

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  2. benchmark

    benchmark Well-Known Member
    36

    Jul 29, 2010
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    Have you tried shutting down the phone , removing the battery for 30 secs and rebooting?Sometimes the software can be confused and need a clean restart.

    Do you have any call apps?
    How many signal reception bars are there on your phone when you can not receive calls?
    Can you call out?
    Is your phone with factory settings or have you altered anything in its software?
     
  3. PhilAJ

    PhilAJ Newbie
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    Nov 5, 2011
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    I have the same problem. When connected to wifi - and I sirt next to it when working - there are no Bars for GSM signal. If I switch wifi off then 3/4 bars ok.

    The phone will ring for an incoming - but then call drops when I answer..

    Did anyone get a solution to this?

    Phil
     
  4. Tyseyh

    Tyseyh Android Expert
    163

    Jun 9, 2010
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    Male
    Leeds, UK
    Did it do this when the phone was brand new?
     
  5. PhilAJ

    PhilAJ Newbie
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    Nov 5, 2011
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    Now you mention it - not sure if it did. I have had it for about 4 - 6 months and work at home, so think I would have noticed if it had been from day 1.

    Why do you ask?
     
  6. Tyseyh

    Tyseyh Android Expert
    163

    Jun 9, 2010
    2,035
    296
    163
    Male
    Leeds, UK
    Kind of means two things.

    1, Some kind of possible hardware fault? if so, i wouldn't know where to begin. Probably back for repair.

    or

    2, Software problem, Consider a factory reset. you will lose everything though so try backup what you can if you go down that road.
     
  7. PhilAJ

    PhilAJ Newbie
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    Nov 5, 2011
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    Thanks _ i may try that.

    phil
     
  8. JohnnyBravo1000

    JohnnyBravo1000 Android Expert
    78

    Jun 3, 2010
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    Luton
    This sounds as though it could be a network problem. Out of curiosity, what network are you on?

    I suffered a similar problem (I'm on T-Mobile) and the phone struggled to switch between WiFi and GSM/WCDMA automatically. People who tried to call me were sent to my voicemail and I couldn't send or receive an MMS messsage without manually disabling WiFi and enabling mobile data.

    I think this problem may have returned in some capacity as I have struggled to send and receive MMS and my location is displaying as United Kingdom rather than a specific town or city I am in.
     
  9. PhilAJ

    PhilAJ Newbie
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    Nov 5, 2011
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    Sounds exactly like mine is doing - and I'm on Orange.

    Had a Balckberry before and this worked fine

    phil
     
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