Help no calls when on wifi

[louisecrofts]

I have just got my HTC desire and just noticed that I can not receive calls when on my WiFi and on the mobile internet can some one please help me it is really annoying

 

[benchmark]

Have you tried shutting down the phone , removing the battery for 30 secs and rebooting?Sometimes the software can be confused and need a clean restart.

Do you have any call apps?
How many signal reception bars are there on your phone when you can not receive calls?
Can you call out?
Is your phone with factory settings or have you altered anything in its software?

 

[PhilAJ]

I have the same problem. When connected to wifi - and I sirt next to it when working - there are no Bars for GSM signal. If I switch wifi off then 3/4 bars ok.

The phone will ring for an incoming - but then call drops when I answer..

Did anyone get a solution to this?

Phil

 

[Tyseyh]

Did it do this when the phone was brand new?

 

[PhilAJ]

Now you mention it - not sure if it did. I have had it for about 4 - 6 months and work at home, so think I would have noticed if it had been from day 1.

Why do you ask?

 

[Tyseyh]

Now you mention it - not sure if it did. I have had it for about 4 - 6 months and work at home, so think I would have noticed if it had been from day 1.

Why do you ask?

Kind of means two things.

1, Some kind of possible hardware fault? if so, i wouldn't know where to begin. Probably back for repair.

or

2, Software problem, Consider a factory reset. you will lose everything though so try backup what you can if you go down that road.

 

[PhilAJ]

Thanks _ i may try that.

phil

 

[JohnnyBravo1000]

This sounds as though it could be a network problem. Out of curiosity, what network are you on?

I suffered a similar problem (I'm on T-Mobile) and the phone struggled to switch between WiFi and GSM/WCDMA automatically. People who tried to call me were sent to my voicemail and I couldn't send or receive an MMS messsage without manually disabling WiFi and enabling mobile data.

I think this problem may have returned in some capacity as I have struggled to send and receive MMS and my location is displaying as United Kingdom rather than a specific town or city I am in.

 

[PhilAJ]

Sounds exactly like mine is doing - and I'm on Orange.

Had a Balckberry before and this worked fine

phil