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No mobile data connection

Discussion in 'Android Devices' started by L2G78, Mar 20, 2019.

  1. L2G78

    L2G78 Lurker
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    I have a connectivity issue after installing a system update. I originally purchased this S9 while under Verizon contract, a few months ago I switched to Straight Talk without issue. I installed the latest android system update yesterday morning and now I don't have any mobile data connection. I can still make phone calls, but if I try to use a browser or an app tries to use mobile data, it doesn't work.

    I also get a setup wizard message that says "sim card is not from Verizon wireless". That message has shown up before, but I never lost mobile data before.

    I have reset my apn, check the network selected, etc and the problem still persists.

    Any help would be greatly appreciated.
     

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  2. n0tall0wed

    n0tall0wed Well-Known Member
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    Did you finish paying for the phone and have it unlocked before switching?
     
  3. L2G78

    L2G78 Lurker
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    RESOLVED:

    Yes, it worked fine for months after leaving Verizon. The issue just started yesterday after the system update.

    Straight Talk was able to walk me through the process to fix the phone, after multiple phone calls and attempts to fix this. They had me manually create a new APN with new settings and it's working again.
     
    n0tall0wed, svim and Jfalls63 like this.

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