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General No Mobile data while on phone call... Verizon

Discussion in 'Android Devices' started by greenmonster14, May 12, 2016.

  1. greenmonster14

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    Hi all...

    I have an S7 Edge and love it. However, over the last month or so I have been getting the popup message "Mobile data not available while on this call" when Im on a call. I have advanced calling activated through Verizon and turned on. When I contacted customer support they said that there had to be a 4g connection in order for data to work while on a call. I live in LA so there is 4G everywhere and tbh....when I had my LG G2 I never had this issue. Any insight that would help me would be great!

    Thanks!
     

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  2. teeitupmo

    teeitupmo Newbie
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    Make sure you have activated advance calling. I have Verizon and use voice and data all the time. The Advance Calling is necessary for that to work though.
     
  3. greenmonster14

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    As I stated in my original post, I have advanced calling activated and turned on.....
     
  4. teeitupmo

    teeitupmo Newbie
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    Yes, but look on your account features to make sure your line is provisioned correctly.

    Also, pop out the SIM, while the phone is on, so device re-registers with the network.

    Just a few things to try..not saying that will fix your issue.

    Good luck.
     
  5. recDNA

    recDNA Android Enthusiast
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    The LG had 2 radios so it works much better with simultaneous voice and data even in 3G
     
  6. chanchan05

    chanchan05 The Doctor
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    The 4G radio is also separate on the Samsung. I keep data on during calls on my S7 Edge with nonissues.

    On the OP, this may be a carrier tampered firmware issue though. Try getting GreenPower free. I think the option to keep data on while on call is available on it. If that toggle works, then it's a carrier firmware tampering I'd think.
     
  7. recDNA

    recDNA Android Enthusiast
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    No the edge7 has 1 radio. That is why simultaneous data and voice are not possible in 3G. You must have a good 4G signal. Older phones are able to call and use data simultaneously even in 3G. New phones only have 1 radio that must split duty.
     

Samsung Galaxy S7

The Samsung Galaxy S7 was launched in 2016 and was one of two devices in the lineup. The device features a 5.1-inch display with a resolution of 2560 x 1440, 4GB of RAM, 32GB of storage, and a 12MP rear camera.

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