Has your service provider enabled your sim card to recive data ?.

 

Ok, I have a Hero from 3 on contract, there is 1 APN as detailed below:

Name: 3
APN: three.co.uk
Proxy: <Not set>
Port: <Not set>
Username: <Not set>
Password: <Not set>
Server: <Not set>
MMSC: http://mms.um.three.co.uk:10021/mmsc
MMS proxy: mms.three.co.uk
MMS port: 8799
MMS protocol: WAP 2.0
MCC: 234
MNC: 20
APN type: <Not set>

The Planet 3 homepage is is set in the brower settings

http://mobile.three.co.uk/sdf/p3android

Hope this helps

 

In settings:

Data Roaming : Automatic
Network Operators : 3
Enable always-on mobile : ticked

It might also be worth a shutdown and reboot with all the above settings entered.

 

silly question but did you buy an internet add on? Also do you have 3G coverage, internet can be pretty ropey if on Orange 2G network.

 

3 does have a policy of not allowing 'unauthorised' phones on to its network. Whether or not this limits or completely disables network access when implemented, I don't know, but I guess they occasionally compare IMEI numbers against the accounts, to see which IMEI numbers are registered with the network. Perhaps this has happened in this instance? Presumably the exception to this is when you are on their SIM-only rolling contract.

When I was renegotiating my contract with them, I mentioned that I wanted a SIM-only deal and that I would just buy a Hero off Ebay, to which the rep replied that 3 takes a firm line against that sort of thing.

In the end, I was offered a fairly decent deal with a Hero, so I stayed (500 mins, 1000 txts, unlimited Internet, unlimited 3-to-3, unlimited Skype and a Hero for

 

I have moved this to the three carrier forum, as this is a 3 issue not a hero one. Hopefully you will find people on the same network here who may be able to help with your problem

 

Hi, don't give up as I helped someone download skype on3 app onto his brown unlocked hero at the weekend (I work in a 3store) which he bought elsewhere second hand, so it does work somehow, sorry I don't know how though and I never thought to ask him as didn't realise people were struggling with it Good luck.

 

I'm on 3 with my liquid, I've been on 3 for years, never had a 3 phone, never had a problem.

They will not support you if you have issues though.

 

how do you know it's not an issue with the Hero? There could be a fault with it. The only reason you moved this is because it wasn't an american provider being discussed. this forum has a very low visibility. moving it here means that its less likely OP will get help

 

Herajika,
I had this problem when I orignally brought my hero sim free.
What I did was upgraded the hero to the latest update from the htc site whilst having the sim card inserted.
Then when the phone booted back up I had mobile internet.
You don't get dedicated apps for 3 like I did on my e63 but you can just browse to the site and check everything on there!

 

If your getting the 3G/H icon your supposed to have data regardless. The H means its connected to an even faster connection than just 3G (either HSPA+ or just HSDPA).

 

gettingsame issue on 3 with Hero after replacement - no 3g at all - bought from 3 - tried apn stuff and still no luck - also update to 3s new 1.5 firmwire...NOTHING...

 

I received a brand new HTC hero two days ago. It was delivered to my work address - a W3 postcode - and the external internet sites (bbc etc) would not work much like the other user on this site. Planet 3 and push email did work however. Additionally my old Nokia's internet connection worked fine. At first I assumed it was a fault with the phone (as did three customer services. However, when I went into central London (chancery lane) the phone worked flawlessly - 100%. it was so strange. Now I must mention that I have full signal at my work address and also at the central London address.

I haven't had a chance to test it at any other locations as yet but it appears to be a problem with the west London network even though three CS assure me that the network is fine. Could it be a mismatch between the Hero's web settings and the individual network transmitter in West London. Seems strange but the only plausible alternative.

That being said I'm having a replacement Hero sent through the post tomorrow so I will be able to rule out the handset if the second handset exhibits the same problems.

 

So I have now run the following tests

1) HTC hero on three 3G and 3.5G network:

In postcode W3 and TW8 (West London) - "My three" and push email functioning; Internet and external websites not functioning.

In postcode WC1 and EC1 (Central London) - all features functioning.

2) HTC hero roaming onto 2G and Edge:

All features functioning in all postcodes

On these limited location tests there appears to be an issue with the Three network 3G and 3.5G data connection - although "my three" and push email still works?? So something to do with the basestation routing external internet data to the Hero? This is out of my knowledge base and frustratingly Three are insistent that the network is fully operation in these West London areas (hence them sending me a replacement phone rather than looking at the network).

Could I ask is anyone has the Hero on Orange? Good network experience? I'm thinking of moving......

 

On your last point, couldn't you just use your home wifi on your Hero?

There is a cool app that used the GPS to know when you are home and automatically switched your wifi on for you. AMAZING

 

Well as I suspected, a new htc hero arrived this morning. I tentatively inserted my sim and.......... Exactly the same connectivity problem. I get full 3G signal, not roaming, I can get planet three but no external internet sites. I'm calling back three cs now. Its definitely a network issue..... unless they can sort this I'll be moving to orange... shame..