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General No network internet connectivity

Discussion in 'Android Devices' started by geoffd, Apr 29, 2010.

  1. geoffd

    geoffd Active Member
    Thread Starter
    16

    Apr 21, 2010
    41
    6
    16
    So I dropped AT&T for the Incredible and my number successfully ported over, but I cannot connect to the Internet. I can make/receive calls and SMS, but no Internet besides wifi. I've been on with vzw support and went through reactivating the phone (*228) and a couple hard reset to no avail. They said it could have something to do with porting from AT&T, but I'm not understanding that connection. I don't have too much faith in support figuring out so I'm trying this forum. Does anyone have a clue how to resolve this or is it a defect with the phone.

    Some details:
    • there is no 3G symbol near the signal status bars.
    • Settings/Wireless & networks: shows "Mobile Network" with a green check, buts its grayed out so no action can be taken on it. Directly underneath "Mobile Network" it says "Turning on..." and it seems to flash that status every once in a while.
    Thanks!!
     

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  2. C0bra K0mmander

    C0bra K0mmander Well-Known Member
    23

    Mar 17, 2010
    73
    31
    23
    New Jersey
    I had the same problems.. Call tech support and tell them to refresh your account for your data connections. it worked for me
     
  3. TheSultan

    TheSultan Well-Known Member
    183

    Mar 6, 2010
    1,483
    255
    183
    Operations Manager
    Rochester, NY
    I had this problem for the first time today, after having the phone for a week. VERY weird. I took the battery out and after booting back up, it connected correctly.
     
  4. potterdood

    potterdood Well-Known Member
    68

    Apr 30, 2010
    567
    26
    68
    Male
    Verizon Wireless Tech Support
    Anderson, SC
    I have the oppostite problem, I can't get it to connect to my wifi.. :/ I read on here that it's bc I have a G router and it requires a B/G router right now, but that should be fixed soon? Anyone heard anything about this?
     
  5. TDL13

    TDL13 New Member
    5

    May 1, 2010
    3
    0
    5
    This also happened to me a couple of times. I couldn't get a 3G connection, there was no 3G near the signal status bars and the "Turning on..." was inactive with the occasional flash.

    The first time it happened the rep made sure there wasn't any data blocks in my account and then told me to do the following things:
    -go into Settings>Wireless and Networks>Mobile Networks. Make sure that Data Roaming and Enable Always-on Mobile Data are checked.
    -When that didn't work, they had me reprogram my phone (*228).
    -When that didn't work, they found out that there was an outage in my area.

    The second time it happened I just restarted the phone. That was enough to get it going. If you've restarted your phone and you still can't get a connection, try reprogramming it. If you still can't get a connection, then call Verizon.
     
  6. barrister89

    barrister89 Well-Known Member
    16

    Apr 30, 2010
    91
    4
    16
    VA
    Hmmm, I have a Netgear N router set for mixed-mode, but I always assumed the Inc would connect to G. You can probably set your router to b/g mixed mode.
     

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