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No SIM Error on ZTE Max. Need help solving this issue.

Discussion in 'Android Devices' started by Azlosso13, May 22, 2017.

  1. Azlosso13

    Azlosso13 Lurker
    Thread Starter

    About a month ago I picked up the ZTE Max from a friend and had the phone factory reset. Ordered a new SIM through Boost and had my number transferred over. Phone isn't reading the sim. Any help with this issue would be greatly appreciated.
     



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  2. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Does it read other SIMs (e.g. your friend's)? Are you on the same carrier, and if not are you sure the phone is not locked to your friend's carrier?
     
  3. Azlosso13

    Azlosso13 Lurker
    Thread Starter

    Yes, it reads other SIM cards. The phone
    is a boost mobile phone. Yes, my service is with Boost mobile. How do I find out it is locked?
     
  4. Azlosso13

    Azlosso13 Lurker
    Thread Starter

     
  5. Azlosso13

    Azlosso13 Lurker
    Thread Starter

     

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  6. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    The simplest way to find out whether a phone is locked is to stick a different carrier's SIM in it. But that doesn't seem to be the issue because you are on Boost also.

    So does your SIM work in another phone?
     
  7. Azlosso13

    Azlosso13 Lurker
    Thread Starter


         I'll try right now
     
  8. Azlosso13

    Azlosso13 Lurker
    Thread Starter

    Tried the SIM in another Sprint phone. A Motorola Moto. SIM registers and is acknowledged.
     
  9. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    So the SIM works in other phones and the phone works with other SIMs, it's just the 2 of them together don't work.

    Do Boost have stores? (I'm European, so don't know). If so I'd be tempted to go into one and speak to someone. If the phone works with other Boost SIMs then getting the SIM swapped sounds worth a try to me.
     
  10. Azlosso13

    Azlosso13 Lurker
    Thread Starter


    Might have to order a new one through customer service. They do not carry the SIM in the store. Ordered over the phone.
     
  11. Azlosso13

    Azlosso13 Lurker
    Thread Starter


    I'll keep this post active and let you know what happens.
     
    Hadron likes this.

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