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No sound at all on new phone?

Discussion in 'Android Devices' started by tutmarie, Aug 8, 2012.

  1. tutmarie

    tutmarie Newbie
    Thread Starter

    Hi all,

    My mum just got at new SG3 which I helped her get started today. It seems to work fine except for one important thing: there's no sound. Neither text messages, incoming calls, music, YouTube nor in-call sound.

    I've been through everything I could think of - still no sound. Not muted, of course.

    Any ideas?
     



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  2. tutmarie

    tutmarie Newbie
    Thread Starter

    No ideas, anyone?
     
  3. sleeco

    sleeco Well-Known Member

    Have a look in settings/volume, or try a factory reset
     
  4. EpicMindWarp

    EpicMindWarp Well-Known Member

    Failing that, then the speaker is faulty.
     
  5. tutmarie

    tutmarie Newbie
    Thread Starter

    we've already been through all the settings we could think of and the phone is brand new out of the box so was at factory settings when first switched on.

    It's both speaker and microphone that don't work. I don't get it.
     
  6. EpicMindWarp

    EpicMindWarp Well-Known Member

    Try plugging a headset in and using the headset for about a minute.

    Then unplug the headset and then using the phone.
     
  7. Doit2it

    Doit2it Android Expert

    Can you get sound (music) thru a set of headphones? If not, then there is probably a problem with the audio chip or software. You might try rebooting the phone or possible a factory reset.

    Is the headphone icon present in the notification bar without the headphones? Then there is a short in the headphone jack. Return the phone.


    Also, similar problems reported here:
    http://androidforums.com/samsung-ga...d-during-calls-samsung-galaxy-s3-problem.html
     
  8. tutmarie

    tutmarie Newbie
    Thread Starter

    No, there's no sound in the headphones either.
     
  9. EpicMindWarp

    EpicMindWarp Well-Known Member

    If a factory reset dosn't solve the problem, then it's best to return it for a replacement.
     
  10. tutmarie

    tutmarie Newbie
    Thread Starter

    We tried a factory reset just now and it didn't work. We'll try to see if the seller will accept a replacement. Thanks everyone!
     
  11. tutmarie

    tutmarie Newbie
    Thread Starter

    Update: My mum had the handset replaced by the seller. New handset seems to work fine. Thanks again!
     

Samsung Galaxy S3 Forum

The Samsung Galaxy S3 release date was May 2012. Features and Specs include a 4.8" inch screen, 8MP camera, 1GB RAM, Exynos 4412 Quad processor, and 2100mAh battery.

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