My wife has a Moto E and it just started exhibiting an odd behavior where there is no sound from the speaker. The ringer doesn't ring and media played through speakers can't be heard. If I plug a headset into the headphone jack I can hear the ringer and any media being played. I had a phone in the past that exhibited similar behavior. It would exhibit this behavior after I had used the headphones and it still thought the headphones were attached even after they had been removed. I would use a toothpick to clear out any debris and give it a blast of compressed air and all would be well. However, my wife says that she had never used headphones with this phone and the toothpick trick yielded no results. Any suggestions would be most appreciated. Thank you.