No virus scan and a software release not recognized

[Gpierre666]

I was on my phone recently and suddenly there was a prompt to custom install software. I did not know where it came from so I tried to cancel it. Couldn't cancel it and couldn't turn my phone off. The software installed itself. After multiple tries I was finally able to turn my phone off and when it booted up, it was a factory reset.

That seemed sketch and looked like a hack or a virus, so i wanted to run a scan. According to google, scan is in device care u der vfc security. I do not have a security option in device care.
So i looked up on samsung what the october software release version should be and mine does not match.
Mine october software release is a505usqs9bt14, but it should be something like this A505FNXXS5BTI9.

Have I been hacked?

 

[ocnbrze]

I was on my phone recently and suddenly there was a prompt to custom install software. I did not know where it came from so I tried to cancel it. Couldn't cancel it and couldn't turn my phone off. The software installed itself. After multiple tries I was finally able to turn my phone off and when it booted up, it was a factory reset.

That seemed sketch and looked like a hack or a virus, so i wanted to run a scan. According to google, scan is in device care u der vfc security. I do not have a security option in device care.
So i looked up on samsung what the october software release version should be and mine does not match.
Mine october software release is a505usqs9bt14, but it should be something like this A505FNXXS5BTI9.

Have I been hacked?

no your device is most likely not hacked. hacking takes a varying degree of sophistication. and it usually can't be done remotely.

just to be sure are you are looking for the right firmware for your device. what is your model number for your phone?

and a virus or hack would not want to factory reset your device. factory reset wouldl wipe anything that has been downloaded and installed. if a virus or hack were to be on your phone, the factory reset would have wiped them out as well.....so that does not make any sense.

just to be safe though, you should change your google account password and also setup two step verification, if you have not already done so.