To all: I'm hoping to get a little insight here from the members of the community that have devices that are not rooted, or from members that have experience prior to their rooting. Before I go into my questioning, I do want to preface this by stating that I have considered rooting my phone in the past, and have even tried (but failed) using the PreKitchen. Since then, I have made a definite decision that I will not be rooting my device. I have done TONS of research and reading on the topic, have asked and have had answered a lot of questions, and I've just decided that I do not want to do it. Yes, I understand the pros of doing it, I just choose not to. That being said, I would respectfully ask that those who take the time to respond to this post, please don't suggest rooting. Ok, so I've owned the Hero since October, and for the most part, it has performed only marginally. The quirks, odditys and underperformance issues I have experienced are nothing different from what has been talked about on this board, or others. Some issues, however, have been persistantly bad, even after the "typical" troubleshooting methods have been used. Additionally, some of the things I've seen my device do haven't been talked about, or at least not in great detail, by many people. Some of the issues that I am experiencing, I am hoping that 2.1 will cure, however, I've come to a breaking point where I don't want to wait it out for the upgrade to finally release, only to find out that it didn't help. I've talked to Sprint Advanced Tech Support a few times and they seem to believe that it's a faulty device. Whether or not that is their response because they are stumped, or if the device actually IS faulty is what I'm hoping to figure out. They have agreed to send a replacement device to me, so I'm trying to get a feel for what to expect. Below are some of the issues I'm experiencing: 1. Wifi will not stay connected 85% of the time, despite a strong signal. 2. Apps take quite a bit of time to respond. The phone, however, does not seem to lag all that much. Screens respond pretty quickly and swiping is pretty smooth. Apps just take quite a bit of time to open/respond, even if still in "running" mode in the background. 3. Browser and other data requesting apps take quite a bit of time to get data, despite a strong EVDO signal or strong Wifi signal. 4. The phone's antenna seems to be weak. I can barely get a signal in my office (a one story building, sitting close to a window) and I'm in a heavily populated city. I've never had a hard time getting any less than 3 bars on any other Sprint phone in this location. Additionally, in areas where reception should be strong, I've found my phone switching between 1x and EVDO for data, and Roaming for voice. There are other miscellaneous issues as well. I also want to stress that all of the typical troubleshooting methods have been done. I hard reset the phone last week and cleaned house, and am still seeing these issues. Prior to hard resetting, I had around 25-30 MB of free space on the phone. After the hard reset, I'm around 75 MB of free space, so that doesn't seem to be an issue. Text messages are cleared off the phone as they come in and program caches are cleared out daily. As for the signal issues, that's something I can't figure out, and neither can Sprint Tech Support, which is why I'm getting the replacement. My questions to the community are these: 1. I know that some of the issues I have listed are common among Hero users, however, does troubleshooting (clearing caches, texts, etc) solve the issues, or do they persist? 2. Has anyone had signal/data speed issues? 3. For people who have had replacement devices for issues similar to these, did the new device work better, or is this just a function of the device? One of the main reasons I ask these questions is because if this is going to continue to be an issue from device to device, there is no need to waste time continually swapping phones. I think at that point, I'll just have to wait for 2.1, hope it resolves the issues, and if not, cross that bridge at that time. I've expressed concern to the Sprint reps about receiving a refurb device. They had stated that it isn't up to them what gets shipped, however, they did advise that if a refurb was shipped, to send it back and go to a repair center to return it (in hopes that they have new phones on hand). I'm truly hoping that this is an issue with my device and not the Hero itself. Anyway, any insight is greatly appreciated. Thanks guys.