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General Not a cracked screen... but something else?!!!....

Discussion in 'Android Devices' started by eallen33, Jan 22, 2014.

  1. eallen33

    eallen33 Lurker
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    I noticed this two days ago and it is not a crack. the crazy thing is it is growing down my screen!!!! anyone else experienced this?
     

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  2. eallen33

    eallen33 Lurker
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    here is what it looks like
     

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  3. eallen33

    eallen33 Lurker
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    It reminds me of an etch-a-sketch.... its under the glass, but if i look at it from a certain angle i can see a shadow of the line on the digitizer. so its between the glass and the digitizer.....
     
  4. picord

    picord Well-Known Member
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    Could it be a crack on the digitizer under the glass?
     
  5. eallen33

    eallen33 Lurker
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    i thought that might be it but at an angle you can see the line on the glass but not in the digitizer
     
  6. picord

    picord Well-Known Member
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    I would bring it back to where you purchased it from, if it's still under warranty.
     
  7. xaelith

    xaelith Android Enthusiast
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    It looks (and sounds) to me like a crack in the screen on the inside. In any event, I agree with picord on taking it back to where you bought it and requesting a replacement. The few things I can think of where that could be caused by the user would leave very obvious signs of damage elsewhere on the phone, and from the pictures you provided, I see nothing else wrong with the device.
     
  8. eallen33

    eallen33 Lurker
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    Thanks for the input everyone. I went to the AT&T store i bought it from and they referred me to the warranty center in an adjacent building. went over there and the service guy looked at it, wiped it off with the cloth, then whipped out a magnifying glass and an LED light. after his review he deemed it to be a warranty issue. He said it looks like glue separation from the inside stating it looked as though it was between the digitizer and the glass. He also mentioned he had seen this before in other phones but this was the first time he had seen it or even heard of it in the Note3. I am backing up me device tonight and he said they will just swap it out with another phone. ill post whether or not it was new or refurbished. Thanks for the suggestion picord!

    p.s. Thanks to you also xaelith, My device was pristine so there was no way he could say abuse or anything like that.
     
    dontpanicbobby and drexappeal like this.
  9. picord

    picord Well-Known Member
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    Glad to see that you got it worked out
     
  10. drexappeal

    drexappeal Android Expert
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    Wow, that's crazy. Glad that they deemed it worthy of warranty replacement. I was going to chime in saying that it reminded me of a LCD issue I had on one of my old projector TV's, except it was worse than just a simple line, but it kept growing (like you were saying).

    Anyhow, be sure you copy all the files from your internal storage over to an external drive. That could save you some time in setting your phone up, once you have all your apps loaded back onto the phone.
     

Samsung Galaxy Note 3

The Samsung Galaxy Note 3 launched in 2012 and was the company's flagship phablet. The device featured a 5.7-inch display with a 1920 x 1080 resolution, 3GB of RAM, 32GB of storage, and a 13MP main camera.

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