1. Check out our companion app, Forums for Android! Download from Google Play

Support Not a good start!

Discussion in 'Android Devices' started by Unleashed, Apr 1, 2009.

  1. Unleashed

    Unleashed Member
    Thread Starter
    5

    Apr 1, 2009
    6
    0
    5
    Hi there,

    I'm currently stuck at the startup stage of my G1.

    I have a gmail account - but it says there is trouble communicating with the Google servers when I try and log in on the phone.

    Do I have to do something before this?

    Many thanks,

    Mike
     

    Advertisement

  2. Ageless Stranger

    Ageless Stranger Well-Known Member
    88

    Dec 2, 2008
    699
    49
    88
    Male
    Senior software developer
    Northamptonshire
    Perhaps your data account hasn't been activated yet, give TMobile a call and ask why your data account isn't active. They should be able to have it up and running within an hour.
     
  3. justjimjpc

    justjimjpc Premium Member
    663

    Nov 3, 2008
    10,543
    210
    663
    Washington DC, USA
    AGELESS Is right .... TMO may have to remove you from the network and then re-authorize your sim on the network and make sure your data account is listed as active.
     
  4. Unleashed

    Unleashed Member
    Thread Starter
    5

    Apr 1, 2009
    6
    0
    5
    Thanks guys.

    I've now got it set up.

    The only problem is -- I have a text message from T-Mobile saying I'm about to run out of credit, and may encounter problems ... but I purchased the phone on contract.

    I was able to check my email initially, but after reading this text, I can no longer use the internet.

    Is this something that will be ironed out, say, in the next hour as it all gets settled down? Or will I need to get in touch with them again?
     
  5. justjimjpc

    justjimjpc Premium Member
    663

    Nov 3, 2008
    10,543
    210
    663
    Washington DC, USA
    dial #611# and speak to tech support ... they may give you an 800 number to call ....so the cell can be free for trouble-shooting ....

    This is surely something that TMO techies need to handle ..
     
Tags:

Share This Page

Loading...