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Support Not change screen lock!!!

Discussion in 'Android Devices' started by hectoras, Jul 30, 2013.

  1. hectoras

    hectoras Lurker
    Thread Starter

    Hello!!
    Recently i have put on my screen pattern to lock it.
    Now i want to change or to take it out but i can not.The options to change my lock screen thera are not active.It's say <<Disabled by administrator,encryption policy,or credential storage>>.
    What can i do?
     

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  2. Gomjaba

    Gomjaba Android Enthusiast

    Looks like you encrypted the S3 or SD card? You could try to decrypt it.

    Go to settings > security > decrypt device

    I read that the phone would require an addition factory reset to full decrypt but it might work to just change the password / pattern.

    Sorry, not 100% sure.
     
  3. hectoras

    hectoras Lurker
    Thread Starter

    I didnt encrypt my device.
     
  4. andybog

    andybog Guest

    I have the same 'problem'. After adding lock screen password I cannot change it nor remove it.
    Do you have Avast mobile security installed?
     
  5. philayl

    philayl Android Expert

    Hi, is there a settings page, if so there should be a "remove administrator device" option, you need to uncheck this first. Phil
     
  6. hectoras

    hectoras Lurker
    Thread Starter

    No.I dont have avast mobile security installed.
     
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