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Support Not Receiving Emails

Discussion in 'Android Devices' started by gaspower, Sep 17, 2010.

  1. gaspower

    gaspower Member
    Thread Starter
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    Sep 17, 2010
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    Hello,

    Just purchased the Fascinate, and so far seems like a great phone. One issue I am having and searching around I see others are also having this issue. Issue being that the phone is not retrieving emails (IMAP) from my servers? I have it set to five minutes and I have to manually get them. Does anyone know when there will be an update to fix this issue?

    Also one other questions, when updates come out for this phone, are they automatically installed, or do I need to login in somewhere to download?

    Thanks JR
     

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  2. saps

    saps Well-Known Member
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    Sep 12, 2010
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    Top Secret
    WA
  3. lonzom10

    lonzom10 Well-Known Member
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    Jul 21, 2010
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    Customer Service Manager
    Seymour, TN
    Saps... the link didnt work. Can you take a look?
     
  4. saps

    saps Well-Known Member
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    Sep 12, 2010
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    Hmm the url is accurate.
    I put others in there and nothing works, weird.
    Go to page 2 of the trouble shooting its half way down as of now
     
  5. Dewg

    Dewg Member
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    Sep 12, 2010
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    It's probably linked to this same issue - I'm sure it'll get fixed in the next update:

    Email Sync:
    In some cases exchange e-mail and yahoo mail can stop syncing
    Short term work around: The user can manually sync
    Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
     
  6. saps

    saps Well-Known Member
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    ^^^This
     
  7. denisavu

    denisavu New Member
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    Sep 12, 2010
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    Yeah the native email client so far is inconsistent. I ended up with Maildroid and besides oya bland UI, it syncs as it should.
     
  8. gaspower

    gaspower Member
    Thread Starter
    15

    Sep 17, 2010
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    Hello,

    Spoke to Verizon today and they know of the issue and it is supposed to be corrected in the next software update. I just hope it is corrected in a timely manner as the current email client has a nice interface,

    JR
     
  9. bytheriver

    bytheriver Well-Known Member
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    Aug 12, 2010
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    I am still having Hotmail issues, it seems to sync when it wants. I used to be able to manually sync no problem, but that doesn't seem to work anymore. I have restarted the phone, removed the email account and put it back on, changed the sync interval times...everything I could think of.

    I hope this gets fixed soon. The only other thing driving me bananas is the TOO SMALL power button and its location. Ugh, something sooo simple and they cant get it right....
     

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