Questions & issues: (new Sprint/Samsung/Moment user) I've had my Moment about 10-12 days now. Just froze on me yesterday - took it into Sprint and they gave me a new one, couldn't figure out how to unlock it. I'd read something on here about draining the batt a few times and re-charging it, to get it to acclimate to the highs/lows of charging. Had done it twice, when resetting the unit and it went into this freeze phase where it would go back into that (bios-like) menu upon restarts. It absolutely WOLD NOT just start. Thus, they gave me a new one. This kinda makes me think the thing is junkY. (?) Other issue, I simply cannot get the PC Studio (3) software to recognize my unit when it's plugged-in. I've tried restarting my pc/laptop, plugging and unplugging the Moment, disabling any/all antivirus/firewall, and nothing. Has anyone else had THIS much trouble getting the pc to recognize a plugged-in Moment? (I'm on Vista Ultimate x64) I'm a former Windows Mobile/HTC Mogul user. Thanks!!