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Support Note 3 S-Pen Not Working

Discussion in 'Android Devices' started by Peter Chacko, Dec 11, 2014.

  1. Peter Chacko

    Peter Chacko Lurker
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    I have the following Android Device:

    Samsung Note 3
    Model No: SM-N9005
    Android version: 4.4.2
    Build No. KOT49H.N9005XXUGNJ2
    Security software version: MDF v1.0 Release 3

    Issue: The S-Pen fails to get any input on the screen. I have tried & noticed the following:

    1) S-Pen detachment notification works when taken out.
    2) Air View options pops up when pen is detached.
    3) Air view options work when pressed with finger but not with S-Pen.
    4) S-Pen works fine with other Note 3 devices
    5) Other S-Pen does not work on my device
    6) Made sure the S-Pen features are enabled under the settings. Tried enable/disable as well.
    7) Tried the following testing using *#0*#

    a) TSP Hovering: Works fine with the finger & the S-Pen(as a trial)
    b) Wacom Test: Doesnt detect the S-Pen input at all.
    c) SPEN Hovering: Doesnt detect the S-Pen input at all.

    8) Tried to tighten up the screw within the S-Pen as a trial although it works with other Note 3 devices, however, it didnt work !

    9) Did a Reboot as well!

    10) The phone does not have any magnetic case either! FYI

    11) Tried changing the nib with the new ones as well!

    Could anybody suggest a work around for this problem? I am not sure if a factory reset can solve the problem, has anybody got that working after a factory reset?

    I have all my data synced with the my google account, so with a factory reset, would it be restored back once signed it back on the phone? Will the Apps get uninstalled as well?? Do you think it is possible to re-install the S-Pen SDK or something?

    Please advise!

    Thanks
    Pierre
     

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    #1 Peter Chacko, Dec 11, 2014
    Last edited: Dec 11, 2014
  2. umer khayam

    umer khayam Lurker
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    Replace OEM Stylus Pen Sensor Board for Samsung Galaxy Note 3 SM-N9005 then it will start working.
     
    #2 umer khayam, Nov 6, 2017
    Last edited: Nov 6, 2017

Samsung Galaxy Note 3

The Samsung Galaxy Note 3 launched in 2012 and was the company's flagship phablet. The device featured a 5.7-inch display with a 1920 x 1080 resolution, 3GB of RAM, 32GB of storage, and a 13MP main camera.

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