Greetings,
TLDR: Replaced the glass screen + digitizer for the Note 3. Now the S-pen doesn't work. Did the repair shop order the wrong parts, or does the S-pen just not work with replacement parts?
I purchased my Note 3 (AT&T) in mid January 2014 and I quickly fell in love. However, a few weeks ago I must have dropped the phone because a small sliver of a crack appeared in the screen. Shortly thereafter a pick/purple/blackish inky film began to spread across the screen. First it was only a drop in the top left corner.. but within days the entire screen was covered in an opaque sea of ink.
The phone still worked but I couldn't see what I was doing thanks to the ink.
Going to AT&T was useless--they simply referred me to Samsung. Upon calling Samsung I quickly realized that they wouldn't fix the phone (physical damage isn't covered) and that if they did repair the phone, it would take several weeks.
I ended up going to a local shop to have it fixed--CellnTabletRepair in Farmington, CT.
They ordered me a new screen and installed it for roughly $250, which seemed reasonable enough, especially considering that it only took them a day or two.
However, when I returned home I realized that the S-pen no longer worked. I called the store and spoke to the gentleman who fixed the phone and he said that he must have ordered the wrong screen + Digitizer and that he'd get back to me to make it right.
A few days later I called back and the owner (not the guy who I spoke with before) said that after market screens + Digitzers don't work with the S pen, even though it was the manufacturer's parts, which didn't make sense to me.
Is he BSing me? Or do I just have to live w/o the S-pen? Did they order the wrong part?
Any help is appreciated!
Yours,
Mike
TLDR: Replaced the glass screen + digitizer for the Note 3. Now the S-pen doesn't work. Did the repair shop order the wrong parts, or does the S-pen just not work with replacement parts?
I purchased my Note 3 (AT&T) in mid January 2014 and I quickly fell in love. However, a few weeks ago I must have dropped the phone because a small sliver of a crack appeared in the screen. Shortly thereafter a pick/purple/blackish inky film began to spread across the screen. First it was only a drop in the top left corner.. but within days the entire screen was covered in an opaque sea of ink.
The phone still worked but I couldn't see what I was doing thanks to the ink.
Going to AT&T was useless--they simply referred me to Samsung. Upon calling Samsung I quickly realized that they wouldn't fix the phone (physical damage isn't covered) and that if they did repair the phone, it would take several weeks.
I ended up going to a local shop to have it fixed--CellnTabletRepair in Farmington, CT.
They ordered me a new screen and installed it for roughly $250, which seemed reasonable enough, especially considering that it only took them a day or two.
However, when I returned home I realized that the S-pen no longer worked. I called the store and spoke to the gentleman who fixed the phone and he said that he must have ordered the wrong screen + Digitizer and that he'd get back to me to make it right.
A few days later I called back and the owner (not the guy who I spoke with before) said that after market screens + Digitzers don't work with the S pen, even though it was the manufacturer's parts, which didn't make sense to me.
Is he BSing me? Or do I just have to live w/o the S-pen? Did they order the wrong part?
Any help is appreciated!
Yours,
Mike