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Support Note 4 Stuck on T-Mobile sign when booting up

Discussion in 'Android Devices' started by Boax, Aug 15, 2016.

  1. Boax

    Boax Lurker
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    Lately these past days, my phone has been just freezing and shutting off and not turning on. I would have to cool it down then it'll turn on. I did a factory reset on it and thought it would be fine as it didn't happen but it did, and now its been stuck in the T Mobile Sign ever since. I can't boot into safe and I already trying wiping the data in the System Recovery thing.
     

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  2. philayl

    philayl Android Expert
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    Hi, getting hot could be a sign of a duff battery, do you know anyone who you could borrow a battery off to test it? Phil
     
  3. Boax

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    UPDATE: now it just freezes and shuts off and boots up to the Samsung Note 4 and shuts off and repeats. Only way I turn it on if i put it in the freezer for like 2 minutes( is that bad, its the only way to turn it on).

    Yes I ordered an extra battery but now I don't even know which battery is new or old because theres no difference in whether it turns on
     
  4. philayl

    philayl Android Expert
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    Hi, if you're certain that the new battery is genuine it looks like a hardware problem, I suggested trying a good known battery from a working phone just to rule out the battery completely, there are a lot of counterfeit batteries out there. Phil
    p.s. When I get a new battery I always write the date on the label.
     
  5. tube517

    tube517 Android Expert
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    I hope you are putting the battery in the freezer and not the phone lol
     
  6. Boax

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    lol nope rip, guess I gotta stop but I gotta use my phone :/
     
    #6 Boax, Aug 16, 2016
    Last edited: Aug 16, 2016

Samsung Galaxy Note 4

The Samsung Galaxy Note 4 launched in 2014 as the company's flagship phablet. It has a 5.7-inch screen with 2560 x 1440 resolution, 3GB of RAM, and an impressive 16 megapixel camera.

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