I have a note 9 that will not update. I have tried to get Samsung support, but the folks that are supposed to help (latin support) keeps passing me on to the US. The device I have is supposed to be supported in the latin area. I was chatting with them once now suddenly no one is available for support... Right now the device shows I have android 8.0.1 and a security update from july 1 2018. What are my options? besides samsung that is. Need more info? Let me know!