1. Download our Official Android App: Forums for Android!

Support Note 9 Won't update?

Discussion in 'Android Devices' started by cdragonm, Aug 15, 2019 at 9:14 PM.

  1. cdragonm

    cdragonm Newbie
    Thread Starter
    Rank:
     #295
    Points:
    36
    Posts:
    23
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    23
    2
    36
    Male
    i wish
    Canton Ohio
    I have a note 9 that will not update. I have tried to get Samsung support, but the folks that are supposed to help (latin support) keeps passing me on to the US. The device I have is supposed to be supported in the latin area. I was chatting with them once now suddenly no one is available for support... Right now the device shows I have android 8.0.1 and a security update from july 1 2018. What are my options? besides samsung that is.

    Need more info? Let me know!
     

    Advertisement

  2. mikedt

    mikedt 你好
    Rank:
     #5
    Points:
    3,238
    Posts:
    26,903
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    26,903
    16,156
    3,238
    Teachaaa
    Jinan, China
    That definitely should have received OTA updates. Has the phone been rooted and modified at all? Check the Knox and Warranty Void status, is it showing 0x0 or 0x1. Also is the firmware status showing Official or Custom?
     
    marctronixx likes this.
  3. cdragonm

    cdragonm Newbie
    Thread Starter
    Rank:
     #295
    Points:
    36
    Posts:
    23
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    23
    2
    36
    Male
    i wish
    Canton Ohio
    Firmware shows Official I'm not sure how to check the others? Also, no root, no custom roms, phone has been untouched.
     
    marctronixx likes this.
  4. mikedt

    mikedt 你好
    Rank:
     #5
    Points:
    3,238
    Posts:
    26,903
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    26,903
    16,156
    3,238
    Teachaaa
    Jinan, China
    That should receive OTA updates. The Knox status etc, should be found under Settings, about device. Is it a carrier variant phone and are you with the original carrier? Suggest you post the full model number. Although I have a Vodafone UK variant Galaxy S7, and it has received OTA updates without Vodafone service.
     
    marctronixx likes this.
  5. cdragonm

    cdragonm Newbie
    Thread Starter
    Rank:
     #295
    Points:
    36
    Posts:
    23
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    23
    2
    36
    Male
    i wish
    Canton Ohio
    Yeah as far as I know it's an unlocked device, no original carrier. I use straight talk sim in it on ATT towers. Model is SM-N9600.I don't see any warranty void and as far as knox goes it just shows version etc.

    Droid version shows n9600ZHU1ARG6

    Quick edit, Smart Switch even says the device is up to date.
     
    #5 cdragonm, Aug 15, 2019 at 10:27 PM
    Last edited: Aug 15, 2019 at 10:35 PM
    marctronixx likes this.
  6. mikedt

    mikedt 你好
    Rank:
     #5
    Points:
    3,238
    Posts:
    26,903
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    26,903
    16,156
    3,238
    Teachaaa
    Jinan, China
    Those numbers checkout as a Latin America/South America variant. You're in the US with Straight Talk. Maybe Samsung is now restricting updates by region? Do you have a VPN you could try, that would give you an IP address in a Latin American country?

    I have an S7 that came from Vodafone in the UK, and it has been receiving OTA updates even though I'm actually in China.
     
    marctronixx and ocnbrze like this.
  7. cdragonm

    cdragonm Newbie
    Thread Starter
    Rank:
     #295
    Points:
    36
    Posts:
    23
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    23
    2
    36
    Male
    i wish
    Canton Ohio
    I had an international s7 Edge before this and got updates for it no issues. Using the same sim card in this phone. I believe it was taiwan region. I will try the VPN thing if here are any freebie recommendations, otherwise I don't have one.

    No luck on a VPN yet (first one didn't have South America options) Next VPN lol! Also, (off topic) I am so confused about my support history here. I DO NOT recall owning a note 2? Like wtf? But Apparently my Niece confirmed it lol
     
  8. marctronixx

    Moderator
    Rank:
     #31
    Points:
    683
    Posts:
    6,551
    Joined:
    Oct 12, 2009

    Oct 12, 2009
    6,551
    4,249
    683
    34.0522° N, 118.2437° W
    So its a regional thing and not the phones fault it seems. Getting a vpn may be what you need.

    How long have you had the phone? Where did you purchase it from? Was it a refurbished model? What carrier (i didnt immediately see it in this discussion here)? Have you EVER in the phones life received an OTA??

    Under the tab that shows you when the phone was last updated, what dies it state??and when you press “update” what does it state?
     
    ocnbrze and mikedt like this.
  9. cdragonm

    cdragonm Newbie
    Thread Starter
    Rank:
     #295
    Points:
    36
    Posts:
    23
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    23
    2
    36
    Male
    i wish
    Canton Ohio
    I tried nord vpn. No luck. It was not a refurb that I am aware of and I don't know original carrier, not even sure how to check that. My niece bought it from someone and I bought it from her. I currently use straight talk. And looking at it. It has never been updated. There is no last update.

    I have had the phone a month.
     
  10. cdragonm

    cdragonm Newbie
    Thread Starter
    Rank:
     #295
    Points:
    36
    Posts:
    23
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    23
    2
    36
    Male
    i wish
    Canton Ohio
    And still can't contact Samsung
     
  11. mikedt

    mikedt 你好
    Rank:
     #5
    Points:
    3,238
    Posts:
    26,903
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    26,903
    16,156
    3,238
    Teachaaa
    Jinan, China
    Think problem is, Samsung US won't help you, because it's not a US version phone, and Samsung in Latin America won't help, because you're in the US.

    I know this situation, I have a UK version S7, I know Samsung China won't touch it, and I'm not in the UK. But then this phone was given to me, and it's not my main device, and I'm sure it's out of support now anyway, as of this year.

    That's why I advise to anyone, be aware of buying grey market Samsungs
     
    marctronixx and ocnbrze like this.
  12. cdragonm

    cdragonm Newbie
    Thread Starter
    Rank:
     #295
    Points:
    36
    Posts:
    23
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    23
    2
    36
    Male
    i wish
    Canton Ohio
    What I don't get is my s7 Edge updates just fine, but it's from Taiwan I think. it's a G935F. Ugh.... I hate samsung. Why sell the device in the US that can't be supported here...
     
  13. mikedt

    mikedt 你好
    Rank:
     #5
    Points:
    3,238
    Posts:
    26,903
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    26,903
    16,156
    3,238
    Teachaaa
    Jinan, China
    S7 and S7 Edge seems to receive OTA updates no problems anywhere.


    You bought the SM-N9600 Latin American variant Note 9 new in the US? That makes it a grey import, and presumably it didn't come from an official Samsung outlet?

    Samsung does impose regional activation restrictions on their phones, in that it must be first activated with a local SIM, and a call made from the country or region it was intended for.
     
    marctronixx likes this.

Share This Page

Loading...