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Root Notes from the frontlines...(my conversation with LG about the bootloader)

Discussion in 'Android Devices' started by plasticarmyman, Sep 10, 2012.

  1. plasticarmyman

    plasticarmyman Android Expert
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    I figure this will entertain more than just me...so this is going to be documenting my continuing conversation with LG about the locked bootloader on this phone...

    first things first this is what i sent them

    "Hello,
    I have recently purchased this phone and in the tradition of Open Source I would like to ask that you release a Bootloader unlocker tool. It would be greatly appreciated.

    Thank you"


    and this was the automated reply I received today...

    "Dear

    Thank you for contacting LG. I am delighted to hear from you as our Valued Customer!

    I hear your concern.

    We appreciate you bringing this to our attention. We always welcome feedback from our customers, in order to better serve you. We will forward this information to our website administrator.


    If you have other questions or concerns, please do not hesitate to contact us again either via email, by visiting our website us.lge.com, or by calling our customer service division at 800-243-0000 at your convenience.

    Charles W
    E-mail Administrator
    Customer Interactive Center
    LGEAI"



    now..i do not know why the website admin would know how to solve my problem...but we shall see...
     

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  2. Fox Mulder

    VIP Member
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    Sounds like a nice canned reply, good luck. ;)
     
  3. sammyz

    sammyz LG Whiz Kid
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    LG doesn't even know who to forward email to :rofl:
     
  4. plasticarmyman

    plasticarmyman Android Expert
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    i'm doing it mostly out of boredom and lack of someone to mess with....

    facebook trolling is getting boring
     
  5. plasticarmyman

    plasticarmyman Android Expert
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  6. MotoTriumphant

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  7. sammyz

    sammyz LG Whiz Kid
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    +1 I signed it btw.
     
  8. MotoTriumphant

    MotoTriumphant Android Enthusiast
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    Ok I made a thread its up!
     
  9. blaze420916

    blaze420916 Android Expert
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    Me 2.
     
  10. dharp1996

    dharp1996 Android Enthusiast
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    I signed it a couple minutes ago
     
  11. Ubercharrge

    Ubercharrge Android Enthusiast
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    signed it right now
     
  12. omgbossis21

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  14. Lefty790420

    Lefty790420 Newbie
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    To learn from AF members all things And.
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    Signed. Hopefully, when I'm ready to trade up my M835, LG will have come to their senses. Open source development makes current products on the market more enjoyable for longer amounts of time. If everyone wanted the same phones we'd all buy apple products. Apple seems to think all cell phones should be identical, rubbish. I like the fact that my phone is mine, which does not look or feel like the next guys. Diversity amongst products does not create dissension. I never have and never will purchase an apple product. I'd rather have my M835.
     
  15. Flablitz

    Flablitz Android Enthusiast
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    Signed. Hopehully all works out.
     
  16. Xieon

    Xieon Well-Known Member
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    Would be nice if LG actually listened.

    Why don't you just call the number if you want to troll someone? Get a good call recorder app, and make sure you tell each person that the call may be recorded, otherwise cut them out before uploading, otherwise illegal.
     
  17. plasticarmyman

    plasticarmyman Android Expert
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    because they can always hang up on me...

    but for proper customer service trolling...you start with an e-mail..then the live chat...then the phone call...

    by time you get on the phone, they know who you are...and you'll be talking to the right person who will be able to help you out
     
  18. PlayfulGod

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    wtf the webmaster pose to do about locked bootloaders??? lmao

    ;)
     
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  19. old_member

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    Yell at LG?
     
  20. sammyz

    sammyz LG Whiz Kid
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    That's what the petition is for ;)
     
  21. plasticarmyman

    plasticarmyman Android Expert
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    right?!

    i thought it was hilarious...hence why i started the thread...

    since i have not received another e-mail from them yet i think i may need to send another...
     
  22. sammyz

    sammyz LG Whiz Kid
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    Go for it :D
     
  23. plasticarmyman

    plasticarmyman Android Expert
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    oh and for those of you who are also interested in e-mailing LG, here is a direct link to the e-mail page

    GSFS

    the model # for our phone is the LG MS770
     
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  24. plasticarmyman

    plasticarmyman Android Expert
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    My second e-mail was responded to with this

    "Dear Rory,

    I will be more than happy to address your concerns; to obtain open source information please contact opensource@lge.com <mailto:eek:pensource@lge.com>.

    Monica R
    E-Mail Administrator
    Customer Interactive Center
    LGEAI"


    so looks like i am going to send out another e-mail...
     
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  25. mrpnut

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