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Root Notes from the frontlines...(my conversation with LG about the bootloader)

Discussion in 'Android Devices' started by plasticarmyman, Sep 10, 2012.

  1. chicle

    chicle Well-Known Member
    43

    Jun 27, 2011
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    Wrote them again.


    Hope we get a good answer. :)
     

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  2. chip hazzard

    chip hazzard Active Member
    36

    Oct 4, 2012
    35
    1
    36
    Male
    mechanic, welder, electrical tech
    detroit rock city
    Wish we knew where their dev lab was, there has to be files just laying around lol
     
  3. sammyz

    sammyz LG Whiz Kid
    323

    Jun 3, 2011
    8,835
    2,489
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    None :(
    Pompano Beach, Fl
    Wish we knew someone who works at a dev lab.
     
    adanmex likes this.
  4. chip hazzard

    chip hazzard Active Member
    36

    Oct 4, 2012
    35
    1
    36
    Male
    mechanic, welder, electrical tech
    detroit rock city
    I'm gonna post an ad on craigslist in the silicon valley, what should i say :p
     
    adanmex likes this.
  5. MotoTriumphant

    MotoTriumphant Well-Known Member
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    May 12, 2012
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    Wish we knew someone who works at a dev lab that goes on AF to help ppl like us out lol
     
    adanmex likes this.
  6. sammyz

    sammyz LG Whiz Kid
    323

    Jun 3, 2011
    8,835
    2,489
    323
    Male
    None :(
    Pompano Beach, Fl
    An ad to find an LG dev? or an ad to find a dev???
     
  7. chip hazzard

    chip hazzard Active Member
    36

    Oct 4, 2012
    35
    1
    36
    Male
    mechanic, welder, electrical tech
    detroit rock city
    Either, just seems like a decent place to start.
     
  8. zeest

    zeest Well-Known Member
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    Nov 22, 2012
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    Well, I got a different form message.

    Christian,

    Thank you for contacting LG Electronics. We are delighted to hear from you as our Valued Customer.


    Quality is a top priority at LG. We continuously strive to improve our products and our service, based on the requests of our valued customers. We are always happy to assist our customers in any way possible.

    I sincerely apologize for any inconvenience and strongly agree with your feelings as a consumer myself. I
     
  9. zeest

    zeest Well-Known Member
    53

    Nov 22, 2012
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    And a live chat


    michelle: Hello Christian. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
    Christian: Hello, could you please give me some information about unlocking my phone's bootloader?
    michelle: Hello, good morning! I'll be more than glad to assist you today! michelle: Well, unfortunately as the manufacturer we do not have the instructions or the information about how to root the device, sorry. In fact, if the phone is rooted, that would void the warranty service.
    Christian: I don't want to root it, I would like to unlock the bootloader, so that I can upgrade and customize my phone.
    Christian: Could you please send me to a phone tech?
    michelle: I do apologize for any inconvenience, because we do not have those instructions either, sorry. I wish I could provide it to you, but, the only instructions that we can provide you would be how to get into the recovery mode, but, by resetting it.
    michelle: Well, our technicians do not take calls, nor chats. This is the actual Customer Service and Tech Support department.
    michelle: And we do not have that information at all, to be honest with you.
    Christian: Is there a recovery mode other than the one that automatically resets the phone? One with options for things such as installing updates from the sd card?
    michelle: As far as I can tell you, that we know of, this would be the only way to get into the recovery mode. By pressing the combination of keys, to reset it, sorry.
    michelle: Most of the updates that we send out, are either over the air, thru the service provider or online, if you connect it via USB.
    Christian: Ok, could you possibly tell me or give me a link about how I could make an update by myself to apply via USB so that I can replace the phone's ROM?
    michelle: Well, to change that out, we do not have a tool. Those are part of the phone specs and software. We have a software update tool that allows you to update the software in case there is one send out.
    Christian: Do you have a tool or information on how I can create an update myself?
    michelle: This would be our link:
    michelle: Pushed Page: LG LGMS770 Support: Find Manuals & Warranty Info | LG USA
    michelle: To be honest with you, no sorry.
    Christian: And that is all the information you have about this?
    Christian: Ok, thank you for helping.
    michelle: Yes, that is correct. Sorry, I wish I could provide you more details, but without the resources, there's not too much that I can do. michelle: No problem. Feel free to contact us back if you need further assistance at anytime please.
    michelle: You are very welcome! Thank you for choosing LG Electronics, you have a nice day and take care!
    Christian: There is no one higher in position that knows more about this that you can direct me to?
    michelle: I can connect you with my supervisor if you like to.
    michelle: Would you like me to connect you with him?
    Christian: Please do
    michelle: Sure, one moment please.
    Notice: michelle transferred Christian to John.
    Notice: John has joined the chat session.
    Notice: michelle has exited the chat session.
    John: I will review the transcript right away
    Christian: Hello
    Christian: Ok, thank you.
    John: I am afraid that this information is not available to us on how to make an update, updates are given to us by the carrier and we work together with them in the development process but we do not have a tool available to give or share for creating updates for any phone
    Christian: Do you have a tool to unlock the bootloader?
    Christian: Well, I am quiet sure your techs have one, what I mean is are you able to give me any information about where or how I can get it.
    John: I am not able to give you instructions or assist on unlocking a phone John: it is against our company policies
    John: if not I would help you with that
    Christian: Ok, well thank you for your assistance. I hope LG decides to release this information/tool soon. Many of us would appreciate it.




    EDIT:
    Could we modify this for our phone? http://forum.xda-developers.com/showthread.php?t=2001655
     
  10. zeest

    zeest Well-Known Member
    53

    Nov 22, 2012
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    If someone can get me an lg optimus regard, which is nearly identical to our phone, aboot file, it will help a ton, at least help us make progress
     
    chicle and smiley313rd like this.
  11. omgbossis21

    omgbossis21 Well-Known Member
    93

    May 1, 2011
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    twogbsd, smiley313rd and zeest like this.
  12. pcwebiz

    pcwebiz Active Member
    18

    Sep 11, 2011
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    www.pcwebiz.com
    Las Vegas, NV
    Never mind, found my answer at XDA thru a link here.
     
  13. enigmadroid

    enigmadroid Well-Known Member
    73

    Jul 1, 2012
    350
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    IT Technician
    St. Pete Beach, FL
    FWIW I just dropped a few lines to a team who's email addy's I saw while browsing the aboot from the Regard in disassembler. Let's see who they are and what they have, if anything, to say.
     
    twogbsd likes this.
  14. theisonews

    theisonews Well-Known Member
    78

    Jan 24, 2012
    501
    62
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    Male
    cook
    miami florida
    11/28/2012

    Thank you for contacting LG Electronics

    ------Reply to Your Inquiry-------

    Hi Franky,
    Thank you for your feedback regarding the MS770. I will forward your req
    uest to our factory engineers for consideration.
    Should you have any other questions or concerns, please do not hesitate
    to contact us again either via email, live chat, or by calling our customer s
    ervice division at 800-243-0000 at your convenience.
    Thanks for contacting LG Electronics.
    LG Customer Service

    Reply Options:

    Reply by Live Chat
    Click here to chat live with LG Customer Service
    (Weekdays, 8am-8pm CST)

    Reply by email

    -----------Original Customer Inquiry------------Received Date : 11/27/2012 23:33 04
    The type of inquiry : Software Drivers/Updates
    Product/Model No. : /lg ms770
    the root community needs the bootloader for the LG MS770 to be unlocke
    d. if locked bootloaders become a common theme for lg android phones i
    will have no choice but to go with samsung for my next phone.

    The following survey will be used for the improvement of LG service
    only.
    Please feel free to give us your frank feedback.
    How would you rate the e-mail response on the following?
    Very
    dissatisfied
    Dissatisfied Moderate Satisfied Very
    satisfied

    If you are not satisfied with the answer
    we provided

    Please do not reply back to this e-mail message as this address is used
    for outbound messaged only

    In accordance with the Act on Promotion of Information and
    Communication Network Utilization and information Protection, etc.; this
    e-mail is being sent only to those members who, as of April 12th, 2010,
    have agreed to receive mail from LG.com.

    LG Customer Service
     
  15. chicle

    chicle Well-Known Member
    43

    Jun 27, 2011
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    43
     
  16. Ubercharrge

    Ubercharrge Well-Known Member
    113

    Aug 11, 2012
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    Any new updates/finds?
     
  17. Old_Member

    Old_Member Guest

    Keep emailing those boys , I want to send a email myself! They must allow us to unlock the bootloader , What is such a good phone without a good ROM!
     
  18. enigmadroid

    enigmadroid Well-Known Member
    73

    Jul 1, 2012
    350
    83
    73
    IT Technician
    St. Pete Beach, FL
    No reply whatsoever from the lge team. I did get an out of office memo from LEADER but nothing from the other two addy's.
     
  19. chicle

    chicle Well-Known Member
    43

    Jun 27, 2011
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    And again.
     
  20. zeest

    zeest Well-Known Member
    53

    Nov 22, 2012
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    Can't remember, and don't see it in my sent messages... maybe I filled out a web form somewhere?
     
  21. Mmazz

    Mmazz Well-Known Member
    16

    Oct 19, 2011
    49
    5
    16
    Stratford,CT
  22. zeest

    zeest Well-Known Member
    53

    Nov 22, 2012
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    Looking at the list of features, I don't believe so. The only thing interesting is the flash firmware, but we can already do that.
     
  23. chip hazzard

    chip hazzard Active Member
    36

    Oct 4, 2012
    35
    1
    36
    Male
    mechanic, welder, electrical tech
    detroit rock city
    50/50 or phone a friend
     
  24. Ubercharrge

    Ubercharrge Well-Known Member
    113

    Aug 11, 2012
    542
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    that won't help:eek:
     
  25. chicle

    chicle Well-Known Member
    43

    Jun 27, 2011
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    [Dear Danny Cabarcos

    *

    We are very sorry that we are still waiting for the response from our dev. team.

    *

    Thank you.QUOTE=chicle;5223559]Wrote them again.


    Hope we get a good answer. :)[/QUOTE]

    Here's LG's latest:
     
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