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Notification not working thru data

Discussion in 'Android Devices' started by john333, Sep 29, 2014.

  1. john333

    john333 Newbie
    Thread Starter

    Hi,
    Please can can anyone help me?
    2 weeks ago my Galaxy S3 stoped notifing me when I get an email or ebay sale/question when I am away from wifi.
    When I have a wifi connection it works perfectly.
    I run an online shop and I need to fix this problem as soon as possible. I only bought the phone so that I could respond to customers quickly when I am away from my office.
    If anyone has any ideas on how I could fix this, I would be very greatfull.
    Thanks,
    John

    I forgot to mention that I can still use the internet when not on a wifi connection, so I can still recieve data but no notifications.
     



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  2. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Hello and welcome to the forum. Give a big round of applause for the eBay people holding it down . now back to the problem your android buddy is giving you. .are you rooted is the first question . if or if not may I ask what version software you on 4.3 or ??????
     
  3. john333

    john333 Newbie
    Thread Starter

    Hi Brian,
    Thank you for the reply.
    I dont know too much about phones so Im not sure what you mean by rooted?
    I will see if I can find out what version Im on and let you know.
    Thanks again
     
  4. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Rooting hmmmm are you the first and only holder of the s3 your holding
     
  5. john333

    john333 Newbie
    Thread Starter

    Im on version 4.3 can I / should I update it?
     
  6. john333

    john333 Newbie
    Thread Starter

    yes Im the only ever owner
     
  7. BRAINZ2013

    BRAINZ2013 Extreme Android User

    The answer to root is no . but if a update is available that wouldn't have any problem with your notifications. Can I ask what email app or client are you using . Gmail or the hotmail etc
     
  8. john333

    john333 Newbie
    Thread Starter

    Im using gmail
     
  9. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Since gmail has so many problems I need you to go to the play store to see if app needs updating . if not I need for you to see if gmail is checked to sync .
     
  10. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Settings>scroll down to accounts > tap the g or Google do you see a red flag or anything Red in Google
     
  11. john333

    john333 Newbie
    Thread Starter

    Maybe you have found the problem as both the ebay app and the gmail app need updating.
    Im sure it is set to sync.
    I will update them and see if it fix's the problem.
    Thanks Brian
     
    BRAINZ2013 likes this.
  12. BRAINZ2013

    BRAINZ2013 Extreme Android User

    You can do automatic update over WiFi saves carrier data charges:eek::D
     
  13. john333

    john333 Newbie
    Thread Starter

    I have updated them and now turned off the wifi so ill see if it has worked
    Thank you very nmuch for your help
     
  14. john333

    john333 Newbie
    Thread Starter

    Hi,
    The updates have not solved the problem.
    I still can not received notifactions when on mobile data from ebay, paypal or gmail.
    the internet works and can receive whats app messages.
    What could the problem be?
     
  15. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Hmmmm when was the last time u did a factory data reset
     
  16. john333

    john333 Newbie
    Thread Starter

    I have never done that.
    would that mean it wipes everything on the phone inc pics addresses ect?
     
  17. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Nothing from sd card but phone data will be wiped.. But let's first do a wipe data and wipe cache of the gmail app . do a reboot when done.
     
  18. john333

    john333 Newbie
    Thread Starter

    sorry how do wipe the cache? I cant seem to find it in the gmail settings
     
  19. john333

    john333 Newbie
    Thread Starter

    Hi Brian,
    I think I may have solved the problem..
    After looking though just about every setting on my phone, I found that Google Play Store had a Data restriction on it. I have now taken that restriction off and I have started receiving ebay messages again. I have know idea why the google play store has any effect on ebay notifications but fingers crossed it is working again.
    Thank you so much for taking the time to help me.
    John
     
    nawrokrz and BRAINZ2013 like this.
  20. BRAINZ2013

    BRAINZ2013 Extreme Android User

    If you wiped the data and cache you was about to reset it to receive again. But you got it before . if you have anything else feel free to post .
     
  21. john333

    john333 Newbie
    Thread Starter

    Thanks again Brian
     

Samsung Galaxy S3 Forum

The Samsung Galaxy S3 release date was May 2012. Features and Specs include a 4.8" inch screen, 8MP camera, 1GB RAM, Exynos 4412 Quad processor, and 2100mAh battery.

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