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Notification ringtone doesn't play?

Discussion in 'Android Devices' started by RoseBuilder, Jul 26, 2017.

  1. RoseBuilder

    RoseBuilder Lurker
    Thread Starter

    I need help. My phone (Samsung Galaxy S5) doesn't play the ringtone I have chosen to play when I get notifications, instead it plays one that I have never used before. This happens with games on my phone. When recieving text messages I don't get any sound at all.

    I appreciate any help I can get.
     


    #1 RoseBuilder, Jul 26, 2017
    Last edited: Jul 26, 2017

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  2. Rob

    Rob Galaxy S20 Ultra
    Administrator

    Is your phone Galaxy S5 updated to the latest version? Check if there are any updates in Settings > About Phone > Updates (or similar places - phones vary).

    I'd also check your Do Not Disturb settings as I've seen people mistakenly toy with these and then forget where they actually access them.

    Lastly, have you downloaded any 3rd party apps for ringtones? It's possible there is a 3rd party app overriding your main settings.
     
  3. RoseBuilder

    RoseBuilder Lurker
    Thread Starter

    I got a friend to help me. I don't use Do Not Disturb, and I know where to turn it off. The phone is updated to the latest version.
    Thank you for wanting to help though =)
     
  4. Rob

    Rob Galaxy S20 Ultra
    Administrator

    Can you share what the solution was? It may help other Galaxy S5 users who find this page when trying to solve the problem!
     
    mydian likes this.

Samsung Galaxy S5 Forum

The Samsung Galaxy S5 release date was April 2014. Features and Specs include a 5.1" inch screen, 16MP camera, 2GB RAM, Snapdragon 801 processor, and 2800mAh battery.

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