Notifications not being consistently pushed

[EMPer51]

Good afternoon, everybody! I have a problem with just one app, Haiku. The notifications are not getting pushed at all. I tried many things first, then I spoke to the IT service in the institution where I work, they looked into it and after trying several changes in multiple settings , they told me it was my phone and not the app and recommended I check with Samsung. I have no problems with other notifications from other apps.

 

[ocnbrze]

what have you tried so that we do not repeat the same troubleshooting? i'm not familiar with haiku. what is it? also what IT did you talk to? are they the developers from haiku? or a private repair shop? or something online? what makes them think it is your phone and not the app?

 

[mikedt]

"Haiku"? Are you referring to this app?
https://play.google.com/store/apps/details?id=com.epic.haiku.android

Apparently there's a lot of users howling about it, with many scathing 1 star reviews. and an overall rating of only 2 stars.

Good luck!

 

[EMPer51]

what have you tried so that we do not repeat the same troubleshooting? i'm not familiar with haiku. what is it? also what IT did you talk to? are they the developers from haiku? or a private repair shop? or something online? what makes them think it is your phone and not the app?

 

[EMPer51]

Thank you very much for your reply. I modified settings multiple times, uninstalled and reinstalled the app every time I modified the settings and several other things that the ITS people would tell me to do. Since nothing of all those things worked , they concluded it's got to be the device .

 

[EMPer51]

"Haiku"? Are you referring to this app?
https://play.google.com/store/apps/details?id=com.epic.haiku.android

Apparently there's a lot of users howling about it, with many scathing 1 star reviews. and an overall rating of only 2 stars.

Good luck!

Thanks, yes , that's the one. I was one of the customers who wrote a non enthusiastic review and that was before all this new nightmare started

 

[ocnbrze]

try first to wipe data and cache for the app. after that then uninstall the app and re-install it. sometimes when you uninstall an app, it's cache and data could still remain and thus you might have the same continued issues.

 

[mikedt]

Thanks, yes , that's the one. I was one of the customers who wrote a non enthusiastic review and that was before all this new nightmare started

As it's apparently Haiku that's broken and not your phone. There's not a lot you can do, except to keep pestering the devs to fix it. Epic Systems Corporation.

 

[EMPer51]

As it's apparently Haiku that's broken and not your phone. There's not a lot you can do, except to keep pestering the devs to fix it. Epic Systems Corporation.

Thank you. It looks like cleaning the cache is the way to go, but it also looks like I have to do it frequently since today I already missed one page, then I cleaned the cache and I started getting the messages again. ?

 

[EMPer51]

try first to wipe data and cache for the app. after that then uninstall the app and re-install it. sometimes when you uninstall an app, it's cache and data could still remain and thus you might have the same continued issues.

Thanks, it worked!! ....for a little while, then I started missing alerts again, then wiped data and cache again and problem solved again. I don't know for how long I will be able to keep doing this but .....

 

[ocnbrze]

Thanks, it worked!! ....for a little while, then I started missing alerts again, then wiped data and cache again and problem solved again. I don't know for how long I will be able to keep doing this but .....

its most likely the app then. i would contact the developer and let them know about this.

 

[EMPer51]

its most likely the app then. i would contact the developer and let them know about this.

Thanks, I have contacted them. Awaiting replies now.