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Support NPC won't detect phone for update

Discussion in 'Android Devices' started by Smileyguy3000, Mar 26, 2010.

  1. Smileyguy3000

    Smileyguy3000 Well-Known Member
    Thread Starter
    15

    Mar 17, 2010
    54
    0
    15
    I'm trying to get the latest Samsung update. I can browse to both SD cards (int & ext) using the NPC software, but when I go to click update > devices and I pull down the pull down menu for "Select Device", there is no device to be seen!:mad:

    Any ideas?

    Current info:
    1.) Model Number i7500
    2.) Firmware Version 1.5
    3.) Baseband Version I7500DFII3
    4.) Kernel Version 2.6.27
    5.) Build Number 76xxcsdbalum6375
     

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  2. bearcave

    bearcave Member
    15

    Oct 15, 2009
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    Oxford, UK
    Ensure 'Settings/About phone/Additional Settings/Mass storage only' isn't checked. If it is checked, NPS gives the symptoms you mention - can see drives, can't do OS upgrades.
     
  3. Cougar

    Cougar Well-Known Member
    38

    Aug 28, 2009
    420
    16
    38
    Geek
    Lancashire, England
    I'm fast coming to the conclusion that I've more chance of growing a second willy than I have of ever getting NPS to do firmware updates. Or indeed, do anything other than make a silly noise and slow my PC down for a few seconds every time I plug my phone in.
     
  4. Smileyguy3000

    Smileyguy3000 Well-Known Member
    Thread Starter
    15

    Mar 17, 2010
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    15
    Thanks Bearcave. That worked, but now NPS tells me

    "This device is not supported.
    The device you have selected does not support software upgrade"

    The phone selected is GT-i7500

    Is there a work-around for this besides doing the manual flashing stuff?

    I am using the latest download of NPS from Samsung (1.4.0 IL5).
     
  5. mikeh36

    mikeh36 Well-Known Member
    16

    Mar 14, 2010
    62
    2
    16
    From what I've read that error means that there isn't an update for your phone but I can't guarantee that as I've never had an official update available when I've tried to update via NPS.
     
  6. considering you're running il5, that's probably the case (no official update available)

    of course you could (read: should) always ditch nps and just use odin for updates
     
  7. Smileyguy3000

    Smileyguy3000 Well-Known Member
    Thread Starter
    15

    Mar 17, 2010
    54
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    15
    Yes thinking about going for the most stable firmware for it. Want to do some more reading though to find out what I am mucking up and if I can roll back etc.
     
  8. angeamon

    angeamon Well-Known Member
    36

    Feb 6, 2010
    124
    3
    36
    Student
    on earth
    Yeah, mrqs is rite. ditch the nps. its just a pain in the a**. :)

    Using Odin is a much better option if you want to flash your phone with a new firmware.

    Its better if you read up abt Nandroid backups. Theres a lot of info on this forum regarding that.
     
  9. it's pretty damn hard to brick your phone by merely flashing firmwares (without rooting)
    if you find a particular firmware displeasing or something doesn't work at all, you can always flash an older one back
     
  10. pinoy-droid

    pinoy-droid New Member
    6

    Mar 31, 2010
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    I upgraded my GT-i7500 to Firmware 1.6
    but NPS still could not connect to my Galaxy, Still cant transfer files
    This phone sucks!!
     
  11. i take it you havnen't bothered reading anything about your problem in here

    the problem isn't the phone, it's nps - that shit is useless; just uninstall it, transfer your files the normal way and use odin for firmware updates
     
  12. angeamon

    angeamon Well-Known Member
    36

    Feb 6, 2010
    124
    3
    36
    Student
    on earth
    I think if u had just taken abt 5 minutes and searched on this forum abt NPS, u would ve understood tat its the worst s/w Sasmung has released !!!!

    Btw, i luv my galaxy :).
     
  13. dsyzug

    dsyzug Well-Known Member
    16

    Mar 8, 2010
    59
    4
    16
    Research(Mathematics)
    India

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