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Number count next to message icon is gone

Discussion in 'Android Devices' started by JunieBug, Oct 16, 2018.

  1. JunieBug

    JunieBug Lurker
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    Hi- First time posting in a forum so forgive me if this has been answered already. Simple thing but not so simple to get back. The message badge/icon used to have a little number next to it when there were unread messages. That is gone and I would like to know if there is a way to get it back.
    Thanks for your patience.
     

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  2. marctronixx

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    Hi.

    What so your carrier ?
    What app(s) are you referring to?
    Did you install or uninstall anything prior to this?
    Did you soft reset the device?
    Did you do a cache wipe? Search the internet for “note 8 cache partition wipe”
    Did you over any apps to SD card?
    Are you rooted (most likely not, but wanted to ask )
    Did you recently I get an update from your carrier?
    Are you using samsung stock launcher or a 3rd party launcher (i.e nova)?

    Try this “settings--> apps --> 3 dots in upper right corner -> special access -> notification access -> samsung experience home-> switch on. ”
     
  3. JunieBug

    JunieBug Lurker
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    Hi
    Sprint
    The text message app that came with phone
    Just regular updates that Samsung sends
    soft reset? not sure
    no cache wipe - will try at home
    no apps on SD card
    rooted...not sure
    I have had a few updates in the past yr so not sure
    stock launcher I assume
    The Samsung experience is on.

    I will try these when I get home and get back to you!

    Thanks so much
     
    marctronixx likes this.
  4. kokiangel

    kokiangel Android Expert
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    I'm having the same issue ever since a few security updates ago. I am not rooted and have an unlocked, carrier free Note8 but am currently on T-mobile's network. I use ADW-launcher Two which also offers app badges but I have opted to use Samsung's version. Textra's badge works but my third party email app's badge does not even though it once did. I tried the soft reset and cache wipe. I have Samsung Experience toggled on. I am at a loss.
     
  5. marctronixx

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    im using nova and telsa and all the apps with badges and numbers all work. for email i use outlook.
    on the note 8 last year , maybe a month after release, i had the same issue as the op (still used nova and tesla unread). the issue was an update was needed to tesla unread and once that update hit, the badge icon issue went away. i have not seen it since and dont today and i have 3 note 9s similarly setup...
     
  6. JunieBug

    JunieBug Lurker
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    Hi what is textra or tesla?
     
  7. marctronixx

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    they are apps.

    textra is a feature rich SMS app
    tesla unread is a companion app that works with textra.

    they are both found in the app store.
     
  8. kokiangel

    kokiangel Android Expert
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    I think I solved my icon badge problem today by uninstalling and reinstalling ADW's notifier extension. I won't know for sure until I get more emails/texts but all looks good for now. So I hope to say that the problem is not Samsung's update but rather the third party apps that need to be reset.
     
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