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Support O2 Uk Users

Discussion in 'Android Devices' started by Sumo, Nov 25, 2009.

  1. Sumo

    Sumo Well-Known Member
    Thread Starter
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    Sep 17, 2009
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    Like many other Galaxy users im a bit pissed off with Samsung customer services,now what to do?

    I have signed the petition on here and concacted samsung uk about the crap service all to no avail.

    I have now contacted The Gadgetshow on channel Five to see if they want to do a section on the show about our isues,If others on here would do the same it would be eppic!

    People power!:D
     

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  2. Terry

    Terry Well-Known Member
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    I'm up for that. I found two e-mail addresses on the website, one for website queries and one for other enquiries or complaints. I'm assuming I'd use the "other enquiries" one, or do you have a better way of contacting them?
     
  3. Sumo

    Sumo Well-Known Member
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  4. jthreads

    jthreads Well-Known Member
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    London UK
    You can count me in;)
     
  5. Rastaman-FB

    Rastaman-FB Well-Known Member
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    i cant unfortunately due to compliance.
    I work in the mobile industry
     
  6. Sumo

    Sumo Well-Known Member
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    So it's your fault!:D

    No probs Rastaman.;)
     
  7. UKLooney

    UKLooney Well-Known Member
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    Sep 20, 2009
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    Software Dev
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  8. Sumo

    Sumo Well-Known Member
    Thread Starter
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    Sep 17, 2009
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  9. Terry

    Terry Well-Known Member
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    E-mail away...... Gadget show has incoming. :)

    Hopefully enough e-mails will get some attention.
     
  10. Sumo

    Sumo Well-Known Member
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    Thank you Terry.:)
     
  11. Sumo

    Sumo Well-Known Member
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    Ok guys things are starting to get interesting now,i've got a reply from the gadget show:
    Hi Matt,

    Many thanks for your email it is always good to hear from viewers.

    I will forward your email onto the development team for consideration at the next ideas meeting.

    Kind regards,

    The Gadget Show Team
    http://www.five.tv/gadgetshow
     
  12. Sumo

    Sumo Well-Known Member
    Thread Starter
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    Sep 17, 2009
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    Please keep the emails coming guys, we need to keep the presure on samsung!:)
     
  13. kam187

    kam187 Well-Known Member
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    bombard you're operators if you got it officially. That's always the best way!
     
  14. chistery

    chistery Well-Known Member
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    Sep 9, 2009
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    Network Engineer
    London
  15. kam187

    kam187 Well-Known Member
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    If as many individuals email the same sort of complaints, they'll bitch at samsung to fix it. Operators have the MOST power. Even if samsung decide to stop support for the galaxy (i'm not saying they have), the operator will not be happy, and think twice about selling a samsung phone again.

    Manufacturers need operators - they are their biggest customers :)
     
  16. UKLooney

    UKLooney Well-Known Member
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    Emailed O2 and posted again on the O2 forum thread...
     
  17. chistery

    chistery Well-Known Member
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    Sep 9, 2009
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    Network Engineer
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    [FONT=&quot]You can also phone the O2 complaints department on 0845 3300684.

    The woman I spoke to today said she wasn't aware of any other users complaining.
    [/FONT]
     
  18. jthreads

    jthreads Well-Known Member
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    Yes, they told me the same thing, "We have no records of complaints on this device".
    What can you say :cool:
     
  19. UKLooney

    UKLooney Well-Known Member
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    Sep 20, 2009
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    Software Dev
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    This was posted over on the O2 forum thread...

    I guess 1.6 is our last hope...

    :(
     

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