Help O2 Uk Users

[Sumo]

Like many other Galaxy users im a bit pissed off with Samsung customer services,now what to do?

I have signed the petition on here and concacted samsung uk about the crap service all to no avail.

I have now contacted The Gadgetshow on channel Five to see if they want to do a section on the show about our isues,If others on here would do the same it would be eppic!

People power!

 

[Terry]

I'm up for that. I found two e-mail addresses on the website, one for website queries and one for other enquiries or complaints. I'm assuming I'd use the "other enquiries" one, or do you have a better way of contacting them?

 

[Sumo]

Used this one Terry:

customerservices@five.tv

Good luck.

 

[jthreads]

You can count me in

 

[Rastaman-FB]

i cant unfortunately due to compliance.
I work in the mobile industry

 

[Sumo]

i cant unfortunately due to compliance.
I work in the mobile industry

So it's your fault!

No probs Rastaman.

 

[UKLooney]

I see a thread about the galaxy & android 2.0 over on the UK O2 forums, O2 Forum :: View Forum - Mobile phones
Maybe we should make our thoughts known to the mods over there.

 

[Sumo]

Or try this Address:
gadget.show@northonetv.com

 

[Terry]

E-mail away...... Gadget show has incoming.

Hopefully enough e-mails will get some attention.

 

[Sumo]

Thank you Terry.

 

[Sumo]

Ok guys things are starting to get interesting now,i've got a reply from the gadget show:
Hi Matt,

Many thanks for your email it is always good to hear from viewers.

I will forward your email onto the development team for consideration at the next ideas meeting.

Kind regards,

The Gadget Show Team
http://www.five.tv/gadgetshow

 

[Sumo]

Please keep the emails coming guys, we need to keep the presure on samsung!

 

[kam187]

bombard you're operators if you got it officially. That's always the best way!

 

[Member12446]

For O2, email complaintreviewservice@o2.com for their complaints dept.

 

[kam187]

If as many individuals email the same sort of complaints, they'll bitch at samsung to fix it. Operators have the MOST power. Even if samsung decide to stop support for the galaxy (i'm not saying they have), the operator will not be happy, and think twice about selling a samsung phone again.

Manufacturers need operators - they are their biggest customers

 

[UKLooney]

Emailed O2 and posted again on the O2 forum thread...

 

[Member12446]

[FONT=&quot]You can also phone the O2 complaints department on 0845 3300684.

The woman I spoke to today said she wasn't aware of any other users complaining.
[/FONT]

 

[jthreads]

Yes, they told me the same thing, "We have no records of complaints on this device".
What can you say

 

[UKLooney]

This was posted over on the O2 forum thread...

I pushed O2 into asking Samsung for a comment, and they've come back with:

Samsung HQ are currently not supporting a migration path to upgrade Galaxy to Android 2.0. Samsung UK continue to push for this but confidence on the change is low as Samsung HQ will be launching new devices on Android 2.0 in Q1.

Now O2 know this, they should stop selling the phone. I'd not like to be in an 18 month contract with this phone!

I guess 1.6 is our last hope...