Odd attitude by ATT over Captivate GPS problems.

[BobPaul]

wait for the update or return it

Yep! I returned mine and await the update.

 

[Endoran]

It is AT&T that releases the OTA updates correct? I don't think it is unreasonable to talk to AT&T representatives about an update they will be releasing. Yes talking to Samsung tech would have probably been a better idea (in theory) but AT&T should know at least that a problem exists and if a fix will be released; so I believe the OP was acting reasonably by asking AT&T.

I agree that AT&T just doesn't know because they haven't had many Android phones and this is their first flagship Android phone, the kind that power users buy and expect more from (or at least what's promised). They are a big company and big companies are slow; so I believe ignorance is being confused for deceit. Although I think it would be pretty easy for them to spit out some kind of computer doc that would pop up for all the drone customer service reps that at least informs them what an android phone is and its capabilities.