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Support Offical Moment Update

Discussion in 'Android Devices' started by numus, Jan 14, 2010.

  1. agent0014

    agent0014 Android Enthusiast
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    from the home screen, menu -> settings -> exchange activesync -> account (the gear icon on the right) -> remove (lower right corner)

    exit out of moxier, restart the phone, open moxier and it will prompt you like it did when you first set up the phone.

    if that doesn't do it, may have to check with the exchange admin. I know it worked for me though.
     

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  2. Th3sandm4n

    Th3sandm4n Newbie
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    Just dropped mine off at the Sprint store. They said they need 2.5 hours, but that they HAD done successful upgrades. So, I will update when the time comes.
     
  3. BiGMERF

    BiGMERF Extreme Android User
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    there ya go, a confirmation from a user.. be careful guys
     
  4. Wingzfan61

    Wingzfan61 Android Enthusiast
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    Auto Mgr and Geek Squad Agent
    Michigan
    Ok theres a little BS to all of this bricking of phones.

    A)Sprint is NOT emailing techs telling them not to do the update. I just took my sister to the service center to get the update and specifically asked if they have been told to not do it due to phones bricking. He laughed and said absolutely not and did the upgrade for her. Yes someone CAN brick the phone by doing what the tech who ran mine did and no reading instructions.

    B) Only 1 person on Twitter has said the store turned him away. Everyone else just retweeted it.


    So yeah if your phone gets bricked you get a new one but its not the update doing it, its the techs not following instructions.
     
  5. Johnny Cakes

    Johnny Cakes Android Enthusiast
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    Having just had the update done to my three Moment phones today, this is what I can say so far:

    TIP #1
    Make sure to back up all your apps and data prior to the upgrade. The upgrade will completely wipe your phone and when they hand it back to you, it will be like the day your first got it.

    I used MYBACKUP from the market, which has a 30 day free trial. I may even buy it because the backup/restore was quick, accurate, and painless.

    TIP #2
    Find a tech who has done an upgrade before. Apparently, it is a bit tricky. The tech I had said the first one he did was a bear. With what he learned, my three were a snap. I read a similar comment in the forum regarding another poster who has the same experience, so I don't think I'd want to be the first upgrade the tech has done.
     
  6. jasonamd

    jasonamd Member
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    Well something is going on because I called the next 2 nearest stores to me and both said they've been told not to do the update at this time.
     
  7. BirdieMN

    BirdieMN Newbie
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    I fight what you fear.
    Woodbury, MN
    Idiocy, in general, does radiate from California. Perhaps you just hadn't noticed that before since you live there. I believe California is actually ancient Sanskrit for "Land of Stuck-Up Morons".
     
  8. jen8112

    jen8112 Android Enthusiast
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    Guarantee it's because most techs have no idea what they are doing with this update. Maybe they said not to update because they are going to make it easier for any idiot tech person to do or they are just gonna have us wait for the OTA. It is know that a few phones have been bricked at Sprint stores and I'm sure it was the techs fault and not the actual update. ;)
     
  9. globalninja

    globalninja Well-Known Member
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    Well my phone was successfully updated but the only thing that concerns me is that the baseband version says "S:M900.8.OS.CL14" instead of "S:M900.4.OS.CL14" like the flyer said. The phone does seem a little more responsive and the keyboard lag is GONE, ill report any battery life improvements tomorrow
     
  10. BirdieMN

    BirdieMN Newbie
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    I fight what you fear.
    Woodbury, MN
    Anyone who wants to set themselves up for disappointment in life should go on expecting that when something new comes out (like an update for the Moment) that thousands of people across the country who have never worked with it before (like all the Sprint store techs) will INSTANTLY know how to use it.

    Anyone who works in tech help of any sort has to actually have a bit if time to learn new information when it comes out. They do not just walk into the office and get knowledge instantly downloaded into their brains. ;)

    Expecting a tech to always instantly know what you want them to know about a brand new product? FAIL.
     
  11. CriticalCritic

    CriticalCritic Android Expert
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    Cary, NC
    Expecting a tech to know the product that he had been updated about the day before (at least) is a fail? A fail on his part for not reading before attempting to do it blindly, maybe. But a fail on the consumer's end?:rolleyes:
     
  12. amberb53

    amberb53 Member
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    Well, it is now a confirmed no go. Here's what they told me at 5:30p she (the tech) just got the "okay" to download the update file to her computer. "It seems to be taking a long time to download so you can come back on Tuesday when I'm here again and we should be able to get you updated." Seriously? I'm ready to wash my hands of Spint in general. I realize that had I not been on this forum, I probably wouldn't even know about the update like the rest of the general public users but...the point is that an update was officially release by Sprint and 90% of their people we're ready for it.
     
  13. BirdieMN

    BirdieMN Newbie
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    I fight what you fear.
    Woodbury, MN
    Oh, don't get me wrong, if a tech bricks your phone because he doesn't follow the instructions he's been given that's a total FAIL on his part. I'm saying people expecting instant gratification on updates like many on here seem to is FAIL. As has been pointed out, lots of us on here are on the bleeding edge on this stuff. We have to learn a little patience sometimes, that's all I'm trying to say. ;)

    The reason Zefie was able to release his stuff so much faster is because he doesn't have the constraint of having to have people beating it up testing it before he releases it. He tests it on his, releases it, and those if us using it give feedback. Before Sprint/Samsung release an update to the public they have to do all of that in house to make sure it works as advertised. That, very simply, takes time. Folks that are demanding to be on the bleeding edge should come on over to the Dark Side instead of waiting for "official" updates. :D
     
  14. Bigjohn

    Bigjohn Member
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    Sales engineer
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    There are 3 versions of odin, right? is it confirmed that NONE will work?
     
  15. AndroidStephen

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    Moore, OK
    Hello all.. been reading stuff in the forums for a while and using tips and have been using Zefie's kernals for a while.. (thanks a bunch Zefie, Numnus and all the other people that have contributed to that and all the other improvements to the Moment.)

    Out of the box the Moment was a little disappointing to me.. but after Zefie's improvements and tips on apps and everything else.. it has become the phone that I thought it would be and I am really enjoying it.

    My thoughts on the new CL14 update? I downloaded it from Zefie's page using Odin and it has been great. Haven't noticed much overall speed improvement (but I was already running the new kernals which had improved my speed already). I have noticed the fact that the keyboard lag is gone (yea!..that was annoying).. also noticed that I am no longer in Spain according to Google Maps (which means that I can finally use Places Directory, my movie finder, etc... that use my location to look up local things for me. Which was a big deal to me. I came from a Sanyo Katana DLX and Samsung Moment and used the Live Search all the time and was really disappointed that the Moment didn't have it. But the Places Directory App seems to be doing an OK job of replacing it now that the location function works.)

    Don' like the black background on the calendar as someone mentioned before.. but oh well.

    I've been running Panda Home and haven't had any problems with it. haven't had any problems with any of my downloads for that matter. *thank you to the developer of the Moment Flash... so surprised that it wasn't already out... one of the many little things that I use on a daily basis that makes being able to customize the phone so great!*

    I have also found out that Opera Mini 4.2 (among other apps) is now working on the Moment... which I enjoyed using on my previous phones.. so we'll see how it goes on this one.

    I have noticed that some old Stock apps that I had deleted are back.. Voice Control.. Moxier Mail, Etc are back.. need to find the right (new?) file names so I can delete them again.. but they aren't causing problems.

    OH... and Odin still seems to be working for me. (of course all I have to download is the 9.2 kernal that I already have on my phone... but it connected and downloaded just like before the CL14 update. Maybe it's because my CL14 update came from Zefie.. but so far everything is workng fine.

    Thanks again to the forum here and everyone that contributes to it and all the patches, apps and everything.

    Stephen :)
     
  16. Bigjohn

    Bigjohn Member
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    Sales engineer
    Woodstock, GA USA
    @androidstephen -
    Did SPRINT update your phone, or are you using a Zefie mod? Please clarify.
     
  17. Th3sandm4n

    Th3sandm4n Newbie
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    just got back from the store, everything went good. If you are in San Francisco interested in store that can do it the one at the shops at Buena Vista was fine. Will report anything about battery life once I get to play around with it for a few days.
     
  18. KeithKris

    KeithKris Member
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    Sounds like he used Zef's:

     
  19. Johnny Cakes

    Johnny Cakes Android Enthusiast
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    Same version here, updated today. Sounds like maybe a typo in the flyer or maybe the flyer was drafted early in anticipation of the release and a newer version came after.
     
  20. bradb21

    bradb21 Newbie
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  21. momentoid

    momentoid Android Enthusiast
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    US of A
    I notice that the Baseband version (S:M900.8.OS.CL14) corresponds to the Hardware version (M900.8.0). The picture here also has corresponding version numbering: Official Samsung CL14 Software Update at Sprint Service/Repair Centers 01/15/10 (Sprint)
     
  22. Schwamy

    Schwamy Newbie
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    Wait, so if I put Zeifie's kernel on I can't take it in? And aren't we able to flash the official kernel back on?
     
  23. peterwoman

    peterwoman Guest
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    I was somewhat worried about going in for this update due to all the stories here. I called the sprint store and they weren't aware of the update but he put me on hold and came back on the line about 30 seconds later and said they can do it and to go ahead and bring my phone in. Went in and it took them about 10 mins for the update and they were done. Phone works fine but it did erase all my user data so now I have to reinstall all apps. Haven't played with it much but all seems well.
     
  24. dreze88

    dreze88 Well-Known Member
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    Maryland
    Exactly which Sprint Store/Authorized Retailer did you go to? I live near Rockville MD but called all my local stores and no one had the update available? Much appreciated and thank you! :)

    BTW: Long time "lurker" that finally joined, I learned a lot from this forum so thanks to everyone!
     
  25. peterwoman

    peterwoman Guest
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    Also, I asked the sprint tech why we had to bring it in for this and he said it was because of the size of the file. Seems to me they should have allowed you to do it through your computer then. But anyway, that's what they said for what it's worth.
     

Samsung Moment

The Samsung Moment was one of the first Android Phones with a slideout keyboard.

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