Official AT&T Q&A Thread

Holy smokes! You're like a superhero, you appeared out of nowhere

So, if I'm understanding correctly, the "early upgrade before 2 years" is basically a $200 flat fee, plus whatever the normal upgrade price is?

Thanks a ton BTW!

 

Can you get an early upgrade through Best Buy or does it have to be through an AT&T store?

 

FWIW, I'm on an older unlimited plan, and have been grandfathered in for a few upgrades. I've always found not going through AT&T makes that more complex or even impossible - the non-Corporate stores always seem to have a specific number of plan options (none of which seem to be carrying over a plan "no longer available").

 

I have a question but it's about upgrading. My contract is up in April. Is that $200 fee going to apply to me as well? I haven't upgraded my phone since I bought it nearly 2 years ago. If it does, I'm fine with waiting until April. I've waited this long to upgrade...what's a few more months?

Also, is the Atrix a true 4G phone? I keep reading conflicting things. Plus, my current phone is the iPhone 3G. I have a lot to learn about Android and wasn't serious about switching to Android until the Atrix.

 

I think At&t lets you upgrade before the two years is up. I called them about my contract status and they told I'm already clear to upgrade. I could have sworn it will be two year this February.

My suggestions is to just call them and ask. They've always been pleasant when I talked to them on the phone.

1-800-331-0500 or 611 from your wireless phone

 

Knowing that it's HSPA+ and not LTE is a lot to think about. When I upgrade I do want the LTE technology. I really don't want to get a great phone only to have it not be the true 4G tech.

What phones will/do have the LTE tech onboard then? If I'm going to jump, I want to jump all the way not half.

 

To MarcMaiden...

here is my situation, as everyone's is different...

My account says I am eligible for upgrade come May 29, 2011. Contract expires December 28, 2011.

I am currently using an iPhone 3GS and have been since I upgraded to it and renewed my contract for 2 years on December 29, 2009.

My question is, do you think it will be possible to upgrade early when the HTC Inspire 4G comes out? I have zero intentions of leaving AT&T, and I want this phone.

Is this doable? Possible? Thanks in advance.

 

HAA HAA!

Contacted AT&T today... spoke with a gentleman is the cancellation department. We spoke for well over 40 minutes.

By the end of it, I had his email address, and the deal that when the phone is released, I am to contact him, and he will get me the phone at a new user/upgrade pricing.

How'd I do that?

I threatened to buy out my super tiny ETF and go to Verizon or Sprint.

 

Ugh! I wish I could do this, but I already used the cancellation excuse to get Unlimited Data on another line of mine that I just got a few months ago So I don't think they'll give into what they did for you

 

So is a possibility that they will let me get this phone at the new user price if my contract ends 4/13/2011. I know there are times when they will move your date up, and I am a long time user with a large monthly bill as well. Also, if it matters I early upgraded back in august of 2009.

 

I also have a question about the upgrade thing. Its probably really dumb, but whatever. I bought a HTC Aria about six months ago, and have been wanting a little bit more from my phone. I also dropped it a few weeks ago and shattered the screen (though the phone still works fine). I would have to pay $100 to get a new one, so I decided if I was already going to be spending money, then I might as well try and get a better phone (as long as its not too expensive). I've decided that I will probably be getting the Atrix, unless something better gets announced before its release. Would it be easy for me to do the early upgrade thing if I just bring in broken phone? I think I'd be okay with spending $350, but if anybody has any tips about getting it cheaper if at all possible that would be cool too.

Also I have a few questions about the phone besides the ones that have already been asked. I wonder do you actually need a dock to connect the phone to a TV. If I'm not mistaken it does have an HDMI output, so the dock shouldn't be need to view photos and videos and whatever else on a TV.

Also are people going to have to pay extra for the "4G" network?

 

From what I have been told by AT&T themselves...

you can upgrade 18 months into your 2 year contract for the same price as a new customer.

 

Really? That almost sounds to good to be true - it also kind of conflicts with Marc's info (maybe that's a regional/local thing in your neck-of-the-woods[?]).

 

No its true.

 

It's true. I've been with AT&T for 9 years and I've never had to go a full 2 years to upgrade.

 

Used to be able to upgrade after only 6 months witha $75 fee. Boo hoo mean at$t recently raised it to $200 early upgrade fee.

 

Just signed up just so I can ask a question I haven't see answered...
I've been with AT&T sine the original iPhone, and am currently an iPhone 3GS user who comes up for a full iPhone upgrade on the 20th. If I jumped ship and picked up the Atrix, what would happen to my grandfathered unlimited data plan? Loosing that is most likely a deal breaker.

 

you would keep it

 

I can confirm this. I went from iPhone to Captivate and was able to keep my unlimited data plan. I think they just rename the plan but I know it's still unlimited.

You do have to be careful when you upgrade at third party (not at&t). I've heard people lose the unlimited data and have to fight to get it back.